Assistant Director, Customer Relationship Manager, Community Engagement
Full-time TemporaryDetails: Ready to make a difference in the community?
Join us at Property and Government Insourcing (PGI) as we lead the way in property management and support Canberra's not-for-profit organizations with top-notch accommodation solutions!
Role Overview: Lead and Advise: Guide property leasing and accommodation management for non-government clients.
Provide expert advice to senior management on subleasing and stakeholder management.Customer Champion: Be the go-to person for PGI customers, ensuring our services meet their needs and standards.Collaborate: Work with various PGI teams to deliver exceptional services.Support Decision Making: Draft high-quality reports and briefings for senior executives and ministers.Optimize Tenancies: Manage the property portfolio to maximize rental income and minimize vacancies.Handle Finances: Oversee all fees and charges related to building management and tenant occupancy.Manage Transactions: Ensure timely and customer-focused property management activities.Tech Savvy: Use Microsoft Office and property management software to achieve great results.Additional Duties: Take on other tasks that support our team and organization.Uphold Values: Adhere to the ACTPS Code of Conduct and values of respect, integrity, collaboration, and innovation.Supervise Staff: This role may involve staff supervision.What You Need: Team Player: Ability to support and work within a client-focused team.Excellent Communicator: Strong written and oral communication, interpersonal, and negotiation skills.Experienced: Background in leasing and property management, preferably in government or commercial settings.About Us: Property and Government Insourcing (PGI) offers expert property management and maintenance services.
We're looking for an exceptional customer relationship manager to lead our community facilities property services, supporting Canberra's not-for-profit and community organizations with accommodation solutions.
We are committed to creating an inclusive environment where people with diverse thoughts, lived experience, and perspectives can thrive and contribute their unique talents to the ACTPS and ACT community.
We encourage Aboriginal and Torres Strait Islander people, people with disability, people with culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people with diverse genders, sexes and sexualities to apply.
Eligibility/ Other Requirements: Highly desirable:
Note: This position is available to ACT Government officers and employees only.
A Merit Pool will be established from this selection process and will be used to fill similar vacancies over the next 12 months.
Selection may be based on application and referee reports only.
This position is based in an activity-based working (ABW) environment.
Under ABW arrangements, officers will not have a designated workstation/desk.
How to Apply: Please review the Position Description for details about the role and associated responsibilities.
Please submit no more than:
A two-page Expression of Interest addressing why you are best suited for this position and your experience against the Professional / Technical Skills and Knowledge, Behavioural Capabilities and Compliance Requirements / Qualifications outlines in the Position Description.A current curriculum vitae and contact details for two referees.Applications should be submitted via the Apply Now Button Below.
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