Job Summary
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About the CompanyLangham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands.
It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The arrival of The Langham, Gold Coast & The Jewel Residences, managed by Langham, has ushered in a new era of sophistication to Australia's playground.
Comprising 169 guest rooms and suites and 170 luxury residences, nestled on the absolute beachfront with sweeping coastline views, The Langham, Gold Coast is the ultimate location to relax and be inspired.
The Langham, Gold Coast offers our guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and building great memories.
We have an opportunity for a intuitive and well-connected
Assistant Chief Concierge to join our team and support our guest services planning and develop our external partnerships as we work to position The Langham as the leading luxury product and service-leader in the market and beyond.
Requirement-
Key ResponsibilitiesAs our Assistant Chief Concierge, you will support the Chief Concierge to oversee the operations of the following areas and positions - Concierge, Porter, Doorperson (Welcomer) and Valet Parking to ensure a seamless, luxury and genuine service delivery and arrival and departure experience.
As a Assistant Chief Concierge, oversee the activity in guest lobby and ensure smooth flow of lobby traffic, providing flawless experience can influence guest perception of The Langham, Gold Coast.
As a Guest Services Leader, lead by example in regards to guest service, providing superior guest service to all guests, clients, external residents and visitors to the Property.
Manage our Porte Cochere and the arrival experiences to ensure a superior welcome and be part of leading our Brand Persona - being the face of The Langham, Gold Coast.
Qualifications & SkillsOur Assistant Chief Concierge will be a true Luxury Hotelier & part of the prestigious Les Clefs dÓr & passionate about quality in all forms, from the product, to the service, team and delivery To be successful in the role you will have been in the same or similar position at a luxury hotel and proven experience leading Concierge teams to meet a level of high performance across service, quality and operational commitments.
Other key attributes we are looking for include: Passion for service excellence and providing superior hospitality Authentic and Engaging Leadership Style Superior relationship management with Gold Coast Local Knowledge highly desirable Excellent interpersonal and communication skills Australian work rights Live fully with Langham
The Langham Hotels & Resorts offers current and future colleagues:
Benchmarked and competitive remuneration Excellent Training Opportunities and Career Progression Flexible Work Practices to choose your own Journey with Langham 9 Day Fortnights / Flexible Start and Finish Times Complimentary Meals, Bespoke Uniforms & Laundry 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year A vast array of benefits and recognition incentives Terms of employmentFull time
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