Organisation: Independent Broad-based Anti-Corruption Commission
Occupation: Customer Service/Call Centre
Reference: 1000115_1717474895
Uphold government integrity through assessment of complaints of corruption and misconductMelbourne CBD with hybrid / flexible working arrangementsFull-time ongoing, VPS 4 $92,332 - $104,762 + super Our organisation'
IBAC's work is vitally important to Victorians - we prevent and expose public sector corruption and police misconduct.
Our vision is a public sector and police that acts with integrity for all Victorians.
Our team
People who work for IBAC are expected to have a sound understanding of and ability to demonstrate the IBAC values when dealing with Government agencies, the community and colleagues.
IBAC's values are incorporated in professional skills and behaviours for the position.
We Lead by example, Act Impartially, Work Together, Behave with Respect, Strive for Excellence. Your new role
We have an opportunity for two individuals to join our Assessment team as Assessment Officers on a full-time ongoing basis. Reporting to the Manager - Assessments, the role will manage a caseload focused on timely assessment of public sector and police misconduct complaints and notifications.
Duties include:
Assess complaints, notifications and enquiries received by IBAC relating to corruption or serious misconduct by public officers and government bodies, including police conduct.Engage with complainants via telephone, email, and formal correspondence in line with IBAC service delivery charter.Prepare and provide formal referral correspondence to enquiries, complaints and notifications.Receive enquiries (verbal or written) and make recommendations for further action based on IBAC's policies, procedures, guidelines and relevant legislation.'Additional duties are set out in the position description.
Our requirements / Your skill set
We are looking for candidates with the below experience and capabilities:
Experience in using case management and complaints management / handling systems.'Significant experience in responding to Government enquiries'Demonstrated ability to think critically and analytically and deliver high quality work with precision and accuracy.Apply now
Your application is a two-step process. You are unable to save partial applications.
Submit your application by logging onto the IBAC careers page (https://www.ibac.vic.gov.au/career-opportunities ) and clicking on the appropriate vacancy, making sure you include:
a resume no longer than 5 typed pages (in Word format)responses to the screening questions within the application processWe are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.
Visit: www.ibac.vic.gov.au for more information.
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