Organisation: Victorian Civil and Administrative Tribunal (VCAT)Reference: VG/C00110APosition: Fixed Term VPS3 opportunityKey Responsibilities:Work closely with the administration teamsEvaluate and provide recommendations on suitable hearing methodsAbout UsCourt Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, including the Judicial College and Judicial Commission.Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the 'Courts Group'.Our people enable the Courts Group to deliver on each jurisdiction's strategic priorities while also pursuing interconnected strategic opportunities that deliver broader benefits.VCATThe Victorian Civil and Administrative Tribunal (VCAT) is a justice service that resolves a wide range of disputes for the Victorian community, including renting, planning, and consumer disputes. VCAT is committed to delivering an accessible service for all Victorians and is transforming our digital products and services to make it faster, easier, and more convenient for people to come to the tribunal.About the RoleVCAT is seeking an Assessment & Hearing Coordinator to join the Human Rights Division to evaluate and provide recommendations on the most suitable hearing method for applications submitted under the Guardianship & Administration Act 2019.The position will work closely with the administration teams and will utilise strong communication and analytical skills to enhance the hearing experience and attendance of the person the application is about and other persons within an application.The successful candidate will play an important role within the division by reviewing information and engaging with the person the application is about, relevant parties, and persons with a direct interest in the matter.This role will contact persons with disabilities and their supports to determine how best to support attendance, taking into consideration their circumstances.The role requires making informed judgments, analysing information from various sources, and maintaining a strong customer service focus.About YouWe are looking for someone who is passionate about making a difference, highly organised, and committed to delivering high-quality outcomes for users. To ensure success in the role, you will have:Experience in a community or government service delivery environment working within a legislative frameworkProven ability to build strong relationships with users to understand service needsDemonstrated ability to process high volumes of information with efficiency and accuracyExceptional self-management, planning and organisational skills with demonstrated ability to work effectively in a fast-paced teamExperience working with people who are at risk or have complex needs.How to ApplyClick the 'Apply Now' button, ensuring you include the following in your application:ResumeOther InformationCSV is the employer of staff at Courts Group. CSV is committed through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.We aim to create a workforce that reflects the community in which we live.If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please don't hesitate to get in touch with the position contact listed in the position description.
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