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Department for Education Job reference: 599500
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone
Why work withus: Everychild and young person deserves a great education.
We have astrategy that aims to unlock every child's potential now andinto the future, one that in partnership with learners, students,parents and the wider South Australian community will build aworld-leading public education system. One that is equitable andprioritises learning and wellbeing.
Togetherwe will make our education system the best it can be.
When ourchildren and young people thrive, so do our communities and ourstate.
About theRole: Thepurpose of the System Performance Division is to leverage data as astrategic asset to improve educational outcomes. We do this byeffectively curating, managing, and analysing data, providingadvice and insight to support evidence-informed practices, andfostering a data literate culture.
SystemPerformance is responsible for providing data analytics andbusiness intelligence services to the Department for Education andleads data governance.
TheAssessments and Collections directorate is responsible for thecoordination and delivery of enterprise assessments and theirassociated data collection functions. This includes the systemicmanagement for the delivery of assessments and collections withinschools including NAPLAN testing and marking, NAP samples,International Assessments (PISA, TIMMS, PiRLS) and being the NAPLANTest Administration Authority for South Australia. The Assessmentsand Collections directorate is also responsible for otherenterprise-wide collections including conducting parent surveys,the collection of A-E grades, and the provision of helpdeskservices for the System Performance Division.
TheSupervisor, Helpdesk and Reporting is responsible for planning,managing, reporting and evaluating the delivery of responsive,effective and client focused Helpdesk functions. The supervisorwill be responsible for ensuring the helpdesk team is appropriatelyresourced, including the procurement and induction of staff, andensuring the team are trained and providing high quality advice andsupport for the Division's services and products. Thisincludes ensuring helpdesk support documentation is up to date,procedures for supporting the Divisions services are adhered to,monitoring service levels and effectively utilising helpdesk toolssuch as ServiceNow and QMaster. This role will be required to workcollaboratively and with flexibility across teams, based on peakworkloads and priorities.
Qualifications: Essential:Nil
Desirable:A tertiary qualification in IT, Computer Science, or relatedfield
SpecialConditions: Thesuccessful applicant is required to gain a Department for HumanServices (DHS) working with children check (WWCC) prior to beingemployed which is required to be renewed every five years beforeexpiry. The incumbent will be required to undertake RRHAN –EC(Responding to Risks of Harm, Abuse and Neglect - Education Care)Facilitator Lead (Masterclass) extended course or the online(Fundamentals) course which will be required to be updated everythree years.
For allother Special Conditions please refer to the attached PositionDescription.
Remuneration: ASO6$97,022 - $102,626 per annum (1.0 FTE), plussuperannuation
Enquiries: Enquiriescan be directed to Alessandra Guidi, Senior Manager, Education,Assessments and Collections, via tel: (08) 8226 2269 or email:******
ApplicationInstructions: Applications should bemade through the IWorkForSA website.
Applicants are requiredto submit a CV, the Application Cover Sheet, EmploymentDeclaration, and a cover letter addressing the key competencies inthe attached position description.
People ofAboriginal or Torres Strait Islander descent and/or those who havea disability are strongly encouraged to apply.AdditionalNote: This is afull-time (1.0 FTE) ongoing role.
Applications close: 25/06/2024 11:00 PM
Attachments:
- Application Cover Sheet - PSAct.pdf
- How to Apply Guide for Applicants.pdf
- Position Description -ASO6 Supervisor Helpdesk and Reporting - 2023.pdf
- Pre-employment Declaration.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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