Join Us as a Contact Centre Leader! Regional Australia Bank is excited to welcome a motivated individual to our Armidale Contact Centre at either the Team Leader or Team Manager level. This flexible approach allows us to tailor the position to your skills and experience, providing an ideal stepping stone for those newer to leadership or a fulfilling role for seasoned leaders.
Who We're Looking For: We're seeking people with a strong understanding of contact centres or service-focused environments, ideally in banking or financial services. Whether you have led teams or are simply passionate about supporting others, your role will be to inspire, coach, and develop team members to deliver exceptional service.
About the Role: As a Contact Centre Team Leader/Manager, your focus will be on maximising team potential and fostering a high-quality customer experience. With a customer-first approach, you'll work closely with team members to enhance their skills and ensure every interaction aligns with our commitment to service excellence.
Key Responsibilities:
Creating a positive, growth-oriented environment by leading by example, regardless of prior leadership experience.
Coaching and mentoring team members at various experience levels, building confidence, skills, and accountability.
Collaborating with the Senior Manager Contact Centre to identify and implement improvements for both customer journeys and team efficiency.
Championing a customer-centric approach that reflects Regional Australia Bank's commitment to excellence and innovation.
To Enquire: Reach out to Haigen Edmonds, Senior Manager Contact Centre, at 0419446825 for more details.
Apply Now: If you're ready to step up in your career and make a difference, we want to hear from you! Submit your resume via Regional Australia Bank Careers along with a cover letter explaining why you're the right fit.
Applications close: 18 November 2024
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