Meriton Suites currently has a rare opportunity to join our NSW leadership team as Area General Manager, NSW.Our CultureAt Meriton Suites, we are all about trust, integrity, honesty, and working in an environment that supports open communication, respect, and participation. Together, we form a team that embodies the principles of meaningful service, excellence in everything we do, respect for all individuals, an intuitive approach to guest satisfaction, and a commitment to seamless teamwork.About the RoleThe Area General Manager, NSW is accountable for driving operational excellence and exceptional service across 16 properties in NSW. This role focuses on motivating and inspiring teams while assisting the Regional General Manager NSW/ACT/VIC in enhancing business efficiency and ensuring that brand standards are consistently upheld throughout the portfolio.Each week, the Area General Manager will be based on-site at our NSW properties with some time scheduled at the head office in Kent Street, reflecting the hands-on approach in providing leadership and support for our hotel teams and delivering consistency of standards and service across the Meriton Suites brand.Key ResponsibilitiesService Consistency: Ensure that service delivery and brand standards are consistently met across all properties.Team Leadership: Provide strong leadership to onsite teams, fostering a culture of excellence.Financial Leadership: Mentor Hotel Managers in managing occupancy, wages, and controllable expenses effectively.Service Vision Champion: Advocate for the brand's service vision (MERIT) and ensure alignment among hotel leadership teams.Guest Feedback Management: Review guest feedback with leadership teams and ensure appropriate corrective actions are taken.Complaint Resolution: Address and resolve guest complaints escalated beyond the Hotel Manager level.Leadership ProfileHands-On Leadership: A proactive leader who supports Hotel Managers through operational guidance.Exemplary Standards: Committed to driving 5-star standards with a keen eye for detail.Collaborative Approach: Proven ability to collaborate effectively with key stakeholders.Multi-Hotel Management Experience: Experience in managing multiple hotels, preferably 4-5 star properties.Accountability: Holds leaders accountable for performance, driving results through Hotel Managers.Senior Leadership Background: Strong hotel management experience in a senior leadership role within 4-5 star properties.Key AttributesOperational Expertise: Extensive knowledge and experience in leading hotel operations, particularly in rooms division.Commercial Acumen: Strong understanding of commercial principles.Team Orientation: Enjoys working in a fast-paced environment and thrives as part of a team.Why Meriton Suites?Australia's largest owner-operator of apartment-style hotel suites, with 23 locations and 6,204 suites nationally.Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra, and Melbourne.'Merit Academy' our online training platform to further develop your skills and knowledge.Paid Parental leave.Access to Employee Assistance Program (EAP) to provide professional and personal advice.Friends and Family discounts.Team activities and social events.Induction program for all new starters.Your application will include the following questions: Which of the following statements best describes your right to work in Australia?
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