HOBAN Recruitment is recruiting for the role of APS6 Level Business Analyst (Labour Hire) on behalf of our client, located in SURRY HILLS NSW .
The Service Design and Improvement Branch is dedicated to refining internal service delivery processes and systems to provide better experiences for participants. The branch collaborates with Subject Matter Experts (SMEs) to create and implement solutions that streamline processes, improve timelines, and enhance the quality of outcomes for participants.
Responsibilities: Produce reports, interpret data, and analyse results using standard statistical techniques. Coordinate divisional and branch reporting requirements to monitor and track improvement and performance outcomes. Develop business functional requirements and resources consistent with contractual, legislative, and policy environments. Translate business metrics to inform internal stakeholder requirements, optimising customer experience. Design and deliver workshops, communication, and consultation resources that support complex systems and business information gathering and sharing. Establish and implement governance and compliance processes, dashboards, and management systems. Implement and maintain audit and risk processes, controls, and undertake issues resolution. Evaluate the effectiveness of proposed solutions and design. Support the transition of business requirements to build teams for development. Support verification testing of the built solution to ensure alignment with business requirements. Key Skills Required: Business Process Analysis: Proficiency in analysing and documenting current vs. future state process maps. Requirement Gathering: Ability to elicit, document, and manage business requirements into Epics and User Stories. Problem-solving: Strong skills in identifying inefficiencies and recommending improvements. Testing: Capability to undertake systems testing against defined acceptance criteria during the build and testing cycles. Stakeholder Engagement: Facilitate workshops with various stakeholders, including Business Analysts, UX/UI Designers, and technology teams. Risk Assessment: Identify potential issues or risks, track problems, recommend alternatives, and escalate issues as appropriate. Support for Product End Users: Respond to feedback, collect evidence of defects, organise testing, or other activities. System Thinking: Develop and maintain subject matter expertise across new systems and processes within the Agency. Desirable Skills: Data Analysis: Skill in analysing data to identify trends and insights. Agile Methodologies: Familiarity with agile methodologies such as Agile or Kanban. Business Analysis Tools: Knowledge of tools like Jira and Confluence for documentation and workflow management. Process Improvement: Experience in recommending and implementing process improvements. Cross-functional Collaboration: Ability to work collaboratively with team members from various disciplines. Benefits: Competitive pay rate of $60.26 per hour , including casual loading, providing you with financial stability and recognition for your expertise. 11.5% superannuation to secure your future and support your retirement planning. ASAP start date , allowing you to embark on this exciting opportunity without delay. An initial up to 12-month assignment with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects. Full-time position, offering 37.5 hours per week, Monday to Friday , enabling a healthy work-life balance. Collaborative and inclusive work environment that values innovation. About You: You possess strong analytical and problem-solving skills. You have a proven track record in business process analysis and requirement gathering. You excel in stakeholder engagement and facilitation. You are adept at risk assessment and mitigation. You are experienced in supporting product end users and system thinking. You bring desirable skills in data analysis, agile methodologies, and business analysis tools.
Please note you do need to be an AUSTRALIAN CITIZEN for this Federal Government role.
Positions close for submissions on THURSDAY 22nd August 2024.
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at or visit hoban.com.au/adjustments for additional contact details.#J-18808-Ljbffr
