APS5 People Support Officer
The People Support Officer provides timely and effective support to the team of Case Managers, managers and employees through the triaging of People Support enquiries
Duties:
Under broad supervision and guidance, assist with inbox management including responding to general enquiries, actioning and triaging requests and delegating or escalating work as appropriate.
Support individuals by appropriately identifying issues and providing sound advice using departmental policies and procedures and relevant Commonwealth legislation.
Manage sensitive case matters under the relevant departmental procedures and policies and relevant Commonwealth legislation.
Demonstrate technical skills and knowledge in case management and human resources.
Key Capabilities
Have an understanding of relevant people and case management related policies, practices and legislation.
Work under broad supervision, applying effective problem solving and critical thinking skills to exercise sound judgment in consideration of immediate and long term issues.
Strong written and oral communication skills, including the ability to communicate complex issues and concepts clearly and concisely.
Excellent organisational and time management skills with the ability to be flexible and adaptable to manage day to day work changes and competing priorities effectively.
Requirements:
Experience in Human Resources and/or case management is highly desirable.
Experience as a Rehabilitation Case Manager in the Comcare Scheme under the Safety, Rehabilitation and Compensation Act 1988 (SRC Act) and/or the completion of relevant Comcare training is desirable.
Current Baseline security clearance or the ability to obtain and maintain.
Australian Citizenship.
Apply Now:
Apply now or reach out to Maddy Hellawell with any questions at ****** or 0499325624.
skills
APS, support officer, case manager, government, inbox, HR, people
qualifications
- Current Baseline clearance or the ability to obtain and maintain.
- Australian Citizenship required.
education
College/Pre-University