This Brisbane based Federal Government Department are seeking a number of Operations Officers to join their team through to December 2025 (with view to extension).
The organisation
This Branch supports the planning network through the delivery of core initiatives and projects to enhance capacity and capability to engage meaningfully with participants. The branch enables front line service staff to achieve targets, provides strategic advice on process delivery and undertake continuous improvement activities.
About the Role
The APS5 Operations Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position. It is a team membership position and where required, will perform work that involves team leadership responsibilities requiring the setting of priorities and allocating work to other lower-level team members within a team.
The APS5 Operations Officer will have a considerable level of contact with internal and external stakeholders and will be required to communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries. Responsibilities of the role include but are not limited to:
Providing secretariat support for all decisions.Supporting Agency teams with enquiries.Resolving issues and complaints in relation to applications.Leading and contributing to the implementation of process improvement initiatives.Managing, collating, interpreting and analysing data to produce reports and dashboards that inform strategic and operational planning.Contributing to the achievement of key performance indicators, including planning targets.Monitoring and actioning correspondence, assigning and actioning internal work items.Coaching, mentoring staff and providing support on established technical, operational and administrative activities, procedures, practices and program/project objectives. Suitable applicants will have strong administration and secretariat skills, sound decision-making capabilities and the ability to handle difficult conversations with stakeholders.
Applicants with experience in similar APS roles will be viewed favourably.
This is a Brisbane CBD based role through until 30th December 2025 with view to extension. Successful applicants will have the option to WFH up to 2 days per week following training. This role requires availability Monday to Friday 8.30am - 5.00pm, offering 37.5 hours per week at $55.24 per hour + super.
To express interest, please Apply Now by clicking the available link.
DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.
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