12 Month Contract with potential to extend$55.24 PH + SuperAPS5 Internal Reviews | Federal Government Position | 12-Month Contract | GeelongYour new companyHays is the preferred supplier choice of Federal, State and Local Government organisations as well as leading employers in Health, Technology, Insurance, Education and Utilities across Geelong. I am partnered with a Federal Government Agency in the heart of Geelong to recruit an APS5 Internal Review Officer for a 12 month, full-time temporary assignment with the potential to extend.Your new roleThe APS5 Review Officer is accountable under limited supervision to undertake moderately complex to complex work. This role is guided by legislation, policies, procedures, standards, methodologies, and precedents. As a team member, you will perform work that involves team leadership responsibilities, including setting priorities and allocating work to other lower-level team members within the team. The Reviews Branch is the central point of coordination for handling and resolution of reviews and complaints.Key Responsibilities:Work with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews, and the appeals process.Undertake evidence-based decision making.Monitor and manage caseloads, ensuring internal reviews are completed within set timeframes.Contribute to quality improvement activities to enhance service delivery practice, processes, and systems.What you'll need to succeed:You have experience in handling reviews and complaints, ideally within a similar context.You are skilled in evidence-based decision making and familiar with relevant legislation and policies.You possess strong organisational skills to manage caseloads effectively.You are a team player with leadership capabilities, able to set priorities and allocate work efficiently.Proven experience in a similar role, preferably within a government or regulatory environment.Strong understanding of the NDIS Act, NDIS rules, and related policies.Excellent communication skills, both written and verbal.Ability to work independently and as part of a team.Experience in the disability, health or aged care sectors is desirable.All applicants selected for an interview will be required to provide a reference check before interview.What you'll get in return:This role offers you an hourly rate of $55.24 Per hour + super, an opportunity to progress your career with this Federal Government Agency:Hybrid FlexibilityWeekly pay cyclesNominated choice of superannuation fundOnline time sheet submission and approvalNo hidden costs or payroll deductions for our servicesNo invoicing required for Pty Ltd holdersRegular contact with consultants throughout the duration of your assignment.What you need to do now:If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, along with outlining the selection criteria.
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