The OpportunityOn behalf of a Federal Government Agency, we are looking for an APS5 Internal Review Officer to join the Internal Review and Complaints team based in Richmond or Geelong. The role will be for 12 months, working 37.5 hours per week, paying $55.24 per hour plus super.The team is responsible for handling the resolution of reviews and complaints, working directly with participants, providers, and internal and external stakeholders.Responsibilities may include but are not limited to:Collect and assess information related to review requests from participants.Inform participants and their representatives about the review, decision-making, and appeals processes.Make evidence-based decisions in accordance with the relevant Act, Rules, Guidelines, and Policies.Effectively manage caseloads, ensuring reviews are completed within established timeframes.Contribute to continuous improvement efforts aimed at enhancing service delivery, systems, and processes.To be successful you will demonstrate:Previous experience in a similar role, ideally in an internal review or complaints handling capacity.Proven ability to conduct high-level assessments and decision-making in relation to complex claims.Strong understanding of working within legislative frameworks and guidelines.Excellent analytical skills and the ability to assess complex information.Strong stakeholder management and communication skills.Sound judgment and the ability to make informed decisions based on evidence.To ApplyAs this role is within the Federal Government, applicants are required to hold Australian Citizenship in order to be considered.If you are interested in this role, please APPLY NOW or call Mo at DFP Recruitment on 03 8632 9900.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds, and people with disabilities. In addition, DFP will provide reasonable adjustments for individuals with disabilities throughout the recruitment process.
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