The OpportunityThis Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalised plan and support team.You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews. This role is based in Richmond.12 Month initial term contract paying $55.24 per hour + Super.The RoleAPS 5 Internal Review Case OfficerYour responsibilities will include:Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.Contributing to quality improvement activities to enhance service delivery practice, processes and systems.About youAn ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.Experience supporting and working with people with disability and/or carers and family – Aged Care.Ability to manage a high-volume caseload.Excellent analytical skills and ability to work in a team dealing with complex information.Experience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal).Ability to communicate outcomes both written and verbally.Strong ability to document cases in a CRM or similar system and experience with MS Office suite.You must be an Australian Citizen to be eligible for this position.Please note: Successfully screened applicants will be required to complete a writing task prior to submission.#J-18808-Ljbffr