The Opportunity
This Federal agency is supporting and managing a transformative marketplace which supports people with disability and increases community engagement through more flexible access to benefits with a personalised plan and support team.
You will be joining a national, virtual team responsible for managing and triaging a pipeline of Participant-driven plans & complaints reviews. This role is based in Richmond.
12 Month initial term contract paying $55.24 per hour + Super.
The Role APS 5 Internal Review Case Officer Your responsibilities will include:
Working with participants to gather information regarding the nature and context of review requests, informing participants and their representatives about decisions, reviews and the appeals process.Undertaking evidence-based decision making as prescribed in the NDIS Act, NDIS rules, Operational Guidelines and NDIA policies.Monitoring and managing caseloads, ensuring internal reviews are completed within set timeframes.Contributing to quality improvement activities to enhance service delivery practice, processes and systems. About you An ability to develop plans and objectives for short term tasks and contributing to strategic planning for longer-term initiatives.Experience supporting and working with people with disability and / or carers and family - Aged CareAbility to manage a high-volume caseloadExcellent analytical skills and ability to work in a team dealing with complex informationExperience assessing complex information within legal and operating process guidelines to make fair and auditable decisions (review decisions assessable by the Administrative Appeals Tribunal)Ability to communicate outcomes both written and verballyStrong ability to document cases in a CRM or similar system and experience with MS Office suiteYou must be an Australian Citizen to be eligible for this positionPlease note Successfully screened applicants will be required to complete a writing task prior to submission
APPLY
Hit apply now or for more information email [email protected]