Salary: $83,706 - $89,659 + up to 15.4% Superannuation
Location: Various - ACT, Various - NSW, Various - QLD, Various - VIC, Various - WA
The Role
Defence has embarked on a large scale business transformation through the adoption of an Enterprise Resource Planning (ERP) capability. This is a fundamental change program to modernise, integrate and transform Defence's approach to managing its finances, procurement, workforce, military supply chain and logistics, engineering and maintenance, and estate management. To underpin this transformation, Defence are introducing the latest SAP S/4HANA solution.
The ERP Business Operations Centre (BOC) is a new Branch established within the Associate Secretary Group (ASG) to lead the business adoption and ongoing sustainment of the ERP capability within Defence. A key function of the BOC is the ERP Service Hub that will provide support to the organisation through a comprehensive user service support model, including assisting with, or conducting of, on-system data entry and transactions, as well as a broad range user support services.
We have a vacancy within the transaction team supporting the engineering and materiel maintenance functions of the new ERP capability. We require individuals with strong experience in this field to support the enterprise in delivering business outcomes.
Skills and Attributes Required
Experience in asset maintenance work orders, planning, and scheduling;
Experience in product engineering change and configuration, and documentation;
Experience in accurate completion of complex data entry and transactional activities;
Awareness of broader actions that may impact on the output of other functionality;
Analyse, explain and operationalise service delivery procedures;
Optimise service delivery, review and recommend continuous improvement;
Maintain service delivery arrangements delivered through customer service tickets;
Work collaboratively with a diverse range of ERP stakeholders and user communities;
Accurate completion of work within timeframes, share own expertise with others;
Performance monitoring through reporting, analysis and liaison skills;
Interpret and comply with legislative, policy and regulatory frameworks relating to complex asset management.
About our Team
The ERP BOC consists of a multi-skilled integrated Australian Public Service (APS), Australian Defence Force (ADF) and Contractor workforce, responsible to the Associate Secretary for the orchestration of ERP capability. This will be achieved through centralised business assurance, policy and process alignment, the provision of ERP data governance support, analytical and business interrogation activities, and working collaboratively to drive value chain optimisation.
The BOC also provides the military and civilian training support for ERP capability, as well as a business transaction hub to support or conduct a range of ERP transactions including:
Force Element structure establishment;
Major asset maintenance and planning activities;
Supply chain business processes;
Estate and maintenance;
Human resource, financial management;
Case management support.
Our Ideal Candidate
We are seeking motivated individuals who are comfortable working and achieving outcomes in an often ambiguous and change impacted context to join the BOC. To be successful in attaining a role in the BOC, you will benefit from having:
A desire to contribute to transformational outcomes for Defence;
Skills or experience in asset maintenance planning, and work scheduling;
Skills or experience in engineering change and configuration management;
Adaptability and flexibility, and a willingness to cross-skill into other ERP functions;
A drive to provide outstanding customer service and meeting service agreements;
Strong people engagement skills;
Strong written and verbal communication skills to effectively convey complex technical and non-technical information to a wide variety of stakeholders;
Ability to continually and quickly learn and apply new skills to your day-to-day duties;
Ability to work in a small team and manage competing priorities;
Drive and enthusiasm in approaching the job in a fast-paced environment;
Some experience with service support management tools (e.g. Service Manager 9, ServiceNow, or similar);
Note: There may be a requirement to work a small amount of overtime from time to time to conduct on-system testing after hours.
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