Aps4 - Passport Case Officer (Nt/Tas)

Ongoing $78,371 to $83,549 + 15.4% employer superannuation contribution Hobart and Darwin Applications close at 11:59pm ADST on Monday, 25 November.
The opportunities Do you have a passion for working in fast-paced service delivery environments?
Do you have exceptional customer service and problem-solving skills?
Do you have sound administration and clerical skills?
If you have answered yes to these questions, WE WANT YOU!
The Australian Passport Office (APO) is seeking Passport Officers to work across a variety of Service Delivery roles in our division.
APO provides access to secure international travel documentation through timely and responsive passport services in Australia and overseas.
The APO manages each stage of the passport production process including the passport application, lodgement, assessment and printing stages, as well as the service recovery, workload management, and commercial management functions.
Before applying please note: all roles will involve customer interaction, including exposure to people who may be emotional, distressed, or have challenging personal circumstances.
Officers will be trained across a variety of duties and expected to be flexible and adaptable to meet operational requirements.
All roles will include some tasks that may be repetitive.
For more information related to key duties and capability requirements, please review the applicant information pack.
Our Culture.
Our Capabilities - PDF Opens in new window Our Culture.
Our Capabilities - Word Opens in new window Frequently Asked Questions (FAQs) - PDF Opens in new window Frequently Asked Questions (FAQs) - Word Opens in new window Applicant Information Pack Opens in new window Applicant Information Pack Opens in new window