Salary: $76,277 - $83,274 + up to 15.4% Superannuation
Location: Canberra - ACT, Enoggera - QLD, Williamtown - NSW
The Role
Are you looking for a challenge with a focus on providing quality ICT Services? Yes, then look no further!
We are seeking a self-starter to join Defence's ICT Service Centre (ICTSC) team. This position is within the Service Management Branch (SMB) in Cyber Operations Division (COD). Duties of APS 4, ICT Service Officer include:
Supporting the ICTSC by administering and maintaining the ICT Service Catalogue items using relevant tools and technologies. Liaise with supervisors, staff and stakeholders and respond to complex enquiries. Advocate for customers, facilitate software and hardware renewals and provide advice on ICT Assistive Technology which is approved for use in the Defence Environment. Research and identify actions required to maintain or improve levels of service and initiate and report on these actions. Don't miss out on this exciting opportunity, APPLY NOW!
About our Team
Service Management Branch (SMB) promotes and manages the integration of ICT services for the Defence community. Working closely with our service providers globally to deliver ICT services to Defence, we provide support for end-to-end ICT service planning, delivery and support across Australia and around the world, including the coordination and delivery of new or changed ICT services and the management of ICT assets as a service. We understand the need to provide high service expectations and performance from a customer perspective with clear visibility of the performance of the operational environment and awareness of its capacity.
Our Ideal Candidate
This role requires strong communication skills. You will work with subject matter experts and stakeholders to ensure we meet the needs of customers. This position is for people with attention to detail, an open and collaborative mindset and a willingness to commit to tight deadlines. You will share a team commitment to supporting stakeholders with delivering outcomes through the provision of high-quality service. Ideally, you will have the following skills and experience:
Have basic understanding of ICT infrastructure, applications, and services including some knowledge of ICT service management frameworks, e.g. ITIL. Be highly organised, with the ability to prioritise tasks and work to deadlines. A high degree of self-motivation and a positive attitude to change. Solid and or emerging experience working with a wide range of stakeholders and subject matter experts. A willingness to undertake relevant training and development and work collaboratively as part of a high performing team. #J-18808-Ljbffr