Purpose of position
The Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across the general federal jurisdiction for enquiries management, filed document management and providing services directly to the judiciary.
This role operates within a small team and forms part of the broader registry team. The Courts and the Tribunal have a wide jurisdiction and CSOs must be flexible in their approach to work and be willing to learn and adapt to new procedures All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Client service officers are also part of the National Enquiry Centre (NEC) team and are rostered to assist with calls via the NEC. The NEC are the first point of contact for most clients and/or their legal representatives when contacting the Courts via telephone, live chat and email.
The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential. Including being able to assist with the setting up of court and court officer duties.
Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
The Courts operate primarily in an electronic environment. All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.
Major Activities
On a day-to-day basis, Client Service Officers provide the following services:
Purpose of position
The Court and Tribunal Services Team is a pivotal part of the Court's operational structure with broad responsibility across the general federal jurisdiction for enquiries management, filed document management and providing services directly to the judiciary.
This role operates within a small team and forms part of the broader registry team. The Courts and the Tribunal have a wide jurisdiction and CSOs must be flexible in their approach to work and be willing to learn and adapt to new procedures All staff are expected to be flexible and adaptable to moving across teams as required, in response to work demands, staff leave and other operational reasons.
The Client Service Team provides service to all court clients as well as providing high level docket and/or case management support to Judges, Registrars and their staff.
The Client service officers are also part of the National Enquiry Centre (NEC) team and are rostered to assist with calls via the NEC. The NEC are the first point of contact for most clients and/or their legal representatives when contacting the Courts via telephone, live chat and email.
The successful applicant will have excellent communication skills with the ability to effectively liaise with a diverse range of stakeholders. They will also need the ability to understand and apply complex rules and regulations combined with careful attention to detail. Skills in database management and general records management are essential. Including being able to assist with the setting up of court and court officer duties.
Working as part of a small team in a busy Registry, this role requires someone who demonstrates a high level of professionalism and initiative, taking personal responsibility for progressing work to ensure objectives are met.
The Courts operate primarily in an electronic environment. All roles within the Courts require technical expertise and effective management of various digital platforms and software to ensure the optimal service is provided to court users and stakeholders.
Major Activities
On a day-to-day basis, Client Service Officers provide the following services:
Selection Criteria
Demonstrated technical expertise and effective management of various digital platforms, case management systems and software to ensure the optimal service is provided to users and stakeholdersExcellent communication (oral and written) and liaison skills with the ability to communicate with people at all levels.Knowledge of the Federal Court's jurisdiction and procedures, or an ability to quickly acquire such knowledge, together with a capacity to interpret and apply guidelines and rules or legislation.Excellent clerical skills including the ability to assess documentation for form and completeness.Demonstrated organisational skills, including the ability to manage several processes at once.Tolerance, diligence and the ability to work efficiently with minimal supervision in a small team. Contact Officer
For more information, please contact Gemma Broughton, Manager Court Services – Listings by email ****** or call (02) 7809 1131.Position Description WORD Opens in new window
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