APS3 Support Officer - Federal Government ClientHourly Rate: $37.36 (excluding super)Location: Rockingham, WAContract Duration: 12-month contract with potential for extensionHours: Full-time, 8:30am - 5:00pm, Monday to FridayStart Date: ASAP (pending successful pre-employment checks)About the RoleDFP Recruitment Services is seeking an APS3 Support Officer to join our Federal Government client on a 12-month contract. The successful candidate will play a vital role in providing face-to-face and reception support, managing participant enquiries, and handling various administrative tasks. This is an excellent opportunity for individuals with a background in customer service who are committed to supporting people with disabilities.Key ResponsibilitiesProvide front-of-house and reception support, assisting with participant enquiries.Manage inbound and outbound phone calls, handling appointment bookings.Utilize ICT/business systems for managing and actioning participant data.Handle participant matters, action planning tasks, and refer customers to appropriate services.Support the coordination of appointments, ensuring accessibility of facilities.Manage team shared inbox, appointments, and respond to telephone enquiries.Undertake research, data entry, and basic analysis activities.Record complaints and feedback in business systems.Participate actively in training and team meetings.Key Skills and RequirementsPrevious experience in customer service with a commitment to supporting individuals with disabilities.Strong communication and participant engagement skills.Ability to work independently and adapt to changing environments.Competency in using various ICT and business systems.Flexibility, adaptability, and a team-oriented mindset.How to ApplyApplications are open now and close soon. If you're passionate about making a difference, please apply directly through DFP Recruitment Services.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via ****** or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking 'apply', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via here. Do not submit any sensitive personal information in your resume.
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