Aps 3 - Library Officer, Reading Room Operations

Library Officer, Reading Room Operations APS 3
Opportunity: Work at one of Australia's leading cultural institutions. Support the delivery of customer-focussed library services in the reading rooms. Help connect with communities and connect communities with their national collections.
The Library is seeking to fill an ongoing Library Officer role in the Reader Services Section of the Engagement Branch. This is an expected vacancy commencing February 2025.
You will play a key role in providing customer-centric services within the Library's reading rooms. Your responsibilities will include:

Handling enquiries both onsite and through the Library's online and phone reference channels.
Assisting users with Library equipment, systems, and services.
Ensuring the smooth operations of the reading rooms, handling a mix of both physical and administrative tasks.
Engaging with internal and external stakeholders.
Conducting staff training on service delivery.
Making use of various online systems to enhance client services.

We are seeking individuals with experience in providing library services who can support researchers and visitors in accessing the National Library's collections. As the ideal candidate, you will:

Demonstrate the ability to work effectively both independently and as part of a team.
Contribute to achieving team goals.
Show strong prioritisation skills and attention to detail in a dynamic environment.

To be successful in this role, it is desirable that you hold qualifications or equivalent experience in:

Information Management
Arts
Humanities
Social Sciences

This role includes regular evening and weekend work – undertaken during the Library's advertised reading room opening hours.
We encourage and welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTIQA+ people, people from culturally and linguistically diverse backgrounds, and mature age people.
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