Aps3 Contact Centre Administration Officers

APS3 Contact Centre Administration Officers - Vacancy Details – AurionPosition: Organisation Unit: Location: Tenure: Closing:Overview of the Team and RoleThe Claims Management Group is a key contributor to Comcare's strategic objective and purpose of delivering an effective, fully funded and sustainable workers' compensation scheme for the Australian Public Service. The Claims Management Group works with employers and employees to identify and target strategies that facilitate early and sustainable return to work or recovery at work.The Financial and Client Services Team performs financial and client support services to enable the claims business in the management of claims transactions. This includes the Claims Call Centre, claim administrative activities, document processing, invoice processing, and reconciliation of financial information.The Contact Centre Administration Officer is responsible for providing client support functions primarily through the handling of calls received through the Comcare and Claims Contact Centre, allocated administrative and processing tasks including non-complex/general payment processing within required timeframes, and the accurate receipting and recording of records. The Contact Centre Administration Officer will contribute to the achievement of key performance indicators for the Financial and Client Services team. The role reports to the Senior Client Services Officer.Specific conditions apply to this role: availability to work during core business hours 8:30am to 5:00pm Monday to Friday, and work on non-national public holidays from time to time.EligibilityApplicants must be Australian Citizens and be able to obtain a Baseline Security Clearance.How to ApplyPlease review the Job Information Pack below and provide a brief one (1) page statement outlining what you could bring to this position including your skills, experience, and knowledge relevant to the role.Please provide a current CV no more than three (3) pages.
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