Company: Mercer Mercer is seeking candidates for the following position based in the Melbourne or Sydney office: Application Support Specialist What can you expect? What we offer is a chance to join a company that is not only winning, but transforming in the most exciting way possible. Our CEO, David Bryant, is dedicated to Mercer Australia being a "people first" culture. We pride ourselves on providing outstanding career development, learning opportunities, rewards and benefits, and we are committed to making your journey with us FUN. Voted #1 HR Consulting Company GloballyPrestigious Sydney (Barangaroo) or Melbourne (Docklands) officesGreat PackageGreat time to join this global organisation in Growth Phase What is in it for you? At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that assist career development such as professional development support, exam and study assistance and global rotation opportunities which will support you to reach your full potential. We also recognise the value of healthy, happy colleagues and promote a culture of inclusion, care and wellbeing, offering benefits such as flexible working and much more! Leading learning and development programsProfessional environment where your career path really matters and is supported in our global organisationGreat team environment with energetic and supportive colleaguesGenuine work life balance We will count on you to: The Salesforce Application Support Analyst reports to the Application Management Services Team Manager, your key responsibilities are to provide L2/L3 application (Salesforce) support to the Investment and Super business in Pacific. Key Responsibilities: Configure, customize, and maintain Salesforce applications to meet business requirements.Stay up to date with Salesforce releases and new features, and provide recommendations for system enhancements.Participate in the evaluation and implementation of AppExchange applications and third-party integrations.Ensure compliance with ITIL standards and best practices for incident and change management.Design and implement Salesforce Lightning flows for automations.Integrate Salesforce with other enterprise systems, ensuring seamless data flow and system interoperability.Manage user access, profiles, and security settings in Salesforce. What you need to have: 3-5 years of experience in L2/L3 technical application support, troubleshooting, and problem-solving skills for Salesforce platform.General knowledge in networking, Windows/Unix Server/OS, Active Directory, switches/routers, firewalls and VDI.A self-motivated fast learner with a proactive attitude.A willingness to cross-skill and learn about different applications across business.Hands-on experience on ServiceNow to manage incidents/change requests.Sound understanding of Incident Management and Change Management. About us: Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
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