PURPOSE AND SCOPE
The Application Support Specialist's primary function is to analyse, evaluate, modify, test and implement site-wide information systems as well as supports the Operating System.
They will respond to user and systems problems and prepares application system specifications.
In addition, identify, plan, implement and coordinate system upgrades, enhancements or maintenance.
Reports directly to the Deputy or Functional Area Manager.
ESSENTIAL RESPONSIBILITIES
Responsibilities/Duties Estimated % of Time Essential Function
1.
Provide first and second level end-user support on a wide range of systems,
including business applications, internet/intranet and web-based applications.
20 X
2.
Maintain and configure virtual servers and hardware, Cisco Callmanagers,
VoIP phones and user accounts.
Maintains accurate inventory of all IT
equipment including networks configurations and drawings.
15 X
3.
Resolve user hardware and software problems with printers, laptops and
desktop PCs.
15 X
4.
Sets up computers with software, security patches, email accounts, security
and network connection settings.
Provide technical support for Microsoft
Windows 2021 and Linux operating systems.
Correct system network
problems and coordinate corrective action with third party vendors where
applicable.
15 X
5.
Support remote access issues with FTP, RDP or VPN.
Document
Information Technology procedures and generate manuals for custom
applications 10 X
6.
Contacts and follows up with Information Technology vendors and
consultants 10 X
7.
Provides low-level support for minor internal application requirements, e.g.
Microsoft Access, PHP, JSP, SQL.
10 X
8.
Researches and negotiates pricing in order to make Information Technology
purchases with multiple vendors 5 X
9.
Ensure, promote, and maintain health and safety practices/compliances at
site and within the workplace.
- X
10.
Any other reasonable duties as requested - X
QUALIFICATIONS
Minimum Essential Desirable
· Year 12 completion
· Comp TIA Security + Certification
· Formal qualifications in Computer Science or
Information Technology
· Equivalent demonstrated experience
Field: Relevant or related discipline · MCSE/MCSA, Redhat Linux Certification · Network + Certification · ITIL Foundations Certificate · VMWare Certification · Equivalent demonstrated experience
TICKETS AND LICENCES
Minimum Essential Desirable
· Drivers Licence · CPR · White Card · Confined Space · Working at Heights · Forklift Licence · Elevated Work Platform · First Aid
EXPERIENCE AND SKILLS – Minimum Essential
Minimum Essential
· 3 years' experience
· Strong communication skills and the ability to engage with varied stakeholders
· Experience with MS Officer operating system, VMWare, and Linux Operating Systems
· Understanding of TCP/IP and networks
· Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful
· End-user support skills
WORK ENVIRONMENT, PHYSICAL DEMANDS, AND MENTAL DEMANDS
· Typical office environment with no unusual hazards, occasional lifting to 10kgs, kneeling, standing and walking, routinely sitting and constant use of speech/hearing abilities for communication, constant mental alertness, and must be able to work under deadlines.
· The employee is frequently required to walk, sit, use hands to handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
The employee is occasionally required to stand.
SECURITY CLEARANCE REQUIREMENT
It is a condition of employment that employees obtain and retain the appropriate level of security clearance and medical clearance applicable to each role.
The employee will require a Top-Secret Positive Vetting (TSPV) Department of Defence Security Clearance (Australian) or TS/SCI (U.S.) clearance w/ Poly.
STATEMENT OF WORK REQUIREMENTS
All personnel assigned shall be:
· At least 18 years of age.
· Able to fluently read, write and speak English
EHS REQUIREMENT
All Amentum personnel are responsible for understanding and complying with all site environmental, health and safety requirements.
While Amentum is responsible for providing a safe workplace and is responsible for ensuring compliance with requirements of the EHS Handbook, each person is responsible for:
· Completing work tasks in a safe manner
· Reporting any unsafe acts or conditions to their supervisor and/or PMO/EHS Manager
· Continuous adherence to the environmental, health and safety procedures outlined in the EHS Handbook during the performance of their work
· Red-Carding a Job - Employee right and responsibility to "STOP WORK" if a job is unsafe or possess a danger to the environment
QUALITY REQUIREMENT
Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction.
It is our policy to consistently provide services that meet customer expectations.
Accordingly, each employee must conform to the Amentum Quality Program and carry out job activities in compliance with the Quality System documents and customer contracts.
Each employee must read and understand their Quality Management and Customer Satisfaction responsibilities.
PROCEDURE COMPLIANCE
Each employee must read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to their job.
Amentum is proud to be an Equal Opportunity Employer.
Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran's status, ancestry, sexual orientation, gender identity, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.
Learn more about your rights under Federal EEO laws and supplemental language at EEO including Disability/Protected Veterans and Labor Laws Posters.
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