Application Support Analyst is currently required for a 6 months contract with option to extend to provide support and administration of key corporate on premise and cloud based applications including Oracle Cloud Fusion ERP and HCM.You will also be required to perform the following:Provide all levels of support for end users of business applications, including Oracle Cloud Fusion ERP and Oracle Cloud Fusion HCM systems Manage their own service desk tickets and allocate to support person/group Identifying opportunities for both customer centric process improvement and internal efficiencies through continuously improving corporate systems, seeing these improvements from conception to completion.
Create and develop templates to share updates and information with users, including improvements, additional features, errors, outages and downtime.
Provide technical administration, compliance, license monitoring and support of business applications; Configure approvals, workflows, design and configure security roles within Oracle, liaising with key groups in the business, e.g.
payroll, HR, finance, governance.
Ensure exceptions/error reports are being investigated, communicated in a timely manner with application users/owners and vendors.
Ensure that scheduled integrations are monitored, functioning correctly and issues are resolved or escalated where required.
Assist with the implementation and/or upgrade of systems, including user acceptance testing and regression testing.
Configure and manage data integration and transformationProactively engage with customers and vendors to ensure business applications are meeting business requirements, escalating issues where appropriate Maintain solid vendor relationships to ensure rapid resolution of issues and efficient utilisation of business-enhancing features.
Gather and analyse information to ensure that business application proposals are appropriate and evaluated for the costs and benefits.
Continuously improve, by capturing and analysing appropriate business and application data/metrics, insights and best practices, and act on the information Develop and maintain system documentation, user training materials and process maps, etc Act as the technical point of contact for business users with respect to system functionality/features and for UAT.
To be successful in this position you will be an experienced Applications Support Analyst who has solid experience supporting enterprise business applications on premise and cloud based such as Oracle Cloud Fusion ERP and HCM.
Excellent customer service and problem solving skills are a must.
