Help Desk & IT Support (Information & Communication Technology) Full time Salary: $95,000-105,000 + super + pending experience
Location: CBD with WFH options
Opportunity: Permanent role with room for growth!
Our client is a leader in their field, dedicated to delivering innovative solutions and exceptional service to clients. They are looking for a talented Lead Application Support Specialist to join their dynamic team and enhance their application support capabilities.
Job Description:As the Lead Application Support Specialist, you will ensure the smooth operation of core applications and provide top-tier support to users. Leading a team of support specialists, you will manage escalated issues and collaborate with cross-functional teams to improve application performance and user satisfaction.
Key Responsibilities:Lead and mentor a team of application support specialists, fostering a collaborative and productive environment.Oversee the resolution of complex application issues.Collaborate with development and infrastructure teams to identify and address application defects and enhancements in both on-premise and cloud environments.Analyze support trends and metrics to identify root causes of outages and incidents, implementing proactive measures.Qualifications:Minimum of 5 years of experience in application support or a related field.Strong technical experience in resolving requests and incidents in insurance or financial services, or large ERP or CRM systems.Solid understanding of concepts like CI/CD and Cloud, to help troubleshoot issues as they arise.Experience in leading a support team or managing support operations.Knowledge of SQL, Java, databases, scripting languages, AWS, and GitHub.Strong analytical and problem-solving skills with excellent systems thinking competency.What's On Offer:Great environment with an excellent culture - our client is an employer of choice!Opportunities for professional development and career advancement.A collaborative and innovative work environment.Hybrid work arrangement with good flexibility.How to Apply:If you are passionate about application support and leadership, we would love to hear from YOU! Please submit your resume NOW or contact Carrah Jordan directly for a confidential conversation at !
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