CBD location with WFH Permanent Opportunity Newly created role with room for growth! $95,000-105,000+super + pending experience Our client is a leader in their field, dedicated to delivering innovative solutions and exceptional service to our clients. They are looking for a talented Lead Application Support Specialist to join their dynamic team and enhance their application support capabilities.
Job Description: As the Lead Application Support Specialist, you will ensure the smooth operation of core applications and provide top-tier support to users. Leading a team of support specialists, you will manage escalated issues and collaborate with cross-functional teams to improve application performance and user satisfaction.
Key Responsibilities: Lead and mentor a team of application support specialists, fostering a collaborative and productive environment. Oversee the resolution of complex application issues. Collaborate with development and infrastructure teams to identify and address application defects and enhancements in both on-premise and cloud environments. Analyze support trends and metrics to identify root causes of outages and incidents, implementing proactive measures. Qualifications: Minimum of 5 years of experience in application support or a related field. Strong technical experience in resolving requests and incidents, in insurance or financial services, or large ERP or CRM systems. Solid understanding of concepts like CI/CD and Cloud, to help troubleshoot issues as they arise. Experience in leading a support team or managing support operations. Knowledge of SQL, Java, databases, scripting languages, AWS, and GitHub. Strong analytical and problem-solving skills with excellent systems thinking competency. What's On Offer: Great environment with an excellent culture- our client is an employer of choice! Opportunities for professional development and career advancement. A collaborative and innovative work environment. Hybrid work arrangement with good flexibility. How to Apply: If you are passionate about application support and leadership, we would love to hear from YOU! Please submit your resume NOW or contact Carrah Jordan directly for a confidential conversation at ******!
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