Application Support/Helpdesk Support Team Member – Brisbane

Application Support/Helpdesk Support Team MemberBrisbane, QLDClient Service BrokerFull timeOur team is expanding and we are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane.This is a great chance to work with an experienced team and further your career.Does this sound like you? If yes, we want to hear from you!ResponsibilitiesTaking ownership of customer issues and ensuring a quality outcomeProvide support on a range of systems and applicationsProvide detailed application support on the various Ausure applicationsProvide support on basic IT queries, including basic knowledge of Microsoft Windows operating systemsEscalate tasks within the team or engage appropriate vendor supportProvide a professional and courteous service to customersParticipation in occasional 'out of hours' support tasksParticipate in projects, as required by the Support or IT TeamWe are looking for a good mix of the following skills, knowledge & experienceAt least one year experience in a helpdesk, application support or customer service roleHighly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests'Can do attitude' & good communication skills (including good telephone manner and etiquette)Excellent people liaison skills with an ability to build great rapport and working relationshipsThe ability to prioritiseThe ability to work successfully in a fast-paced team environment and autonomouslyBenefits for being part of the Ausure GroupAttractive remuneration packageRDO optionHybrid working arrangement option (after successful probation period)Travel InsuranceOnsite training, support and developmentA friendly, close knit and supportive working environmentCareer Growth – Work-Life Balance – Cutting Edge TechnologyPlease submit a covering letter detailing your interest and an updated version of your CV.Please no external recruitment agency contact.Does this sound like you?If you tick any of these boxes, we can't wait to hear from you!Click 'Apply On Seek' or fill out the form below.
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