We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.
Key Responsibilities:
Collaborate with cross-functional teams to troubleshoot and resolve application issues.
Perform root cause analysis and implement corrective actions.
Develop and maintain technical documentation.
Conduct thorough analysis of system performance and recommend enhancements.
Participate in on-call rotation to provide 24/7 support.
Identify opportunities for process improvement and automation.
Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilising available tools. Integrating these data feeds with dashboards as part of Service Performance Monitoring Services.
Serve as subject matter advisor for supported applications for the team.
Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.
Perform continuous improvement activities.
Release and Deployment Management.
Stay updated with industry trends and emerging technologies to optimize application support.
Provide training and guidance to junior team members to enhance their skills.
Develop innovative strategies to improve application remediation processes.
Job Qualifications (Must Have Skills):
Siebel (Case management), Siebel operational support and CRM COTS Product Support.
Product configuration management.
Working knowledge of integration technologies and data extractions mechanisms like MQ, REST, API-based integration, etc., but not limited to.
Job Qualifications (Preferred Skills):
Understanding of AWS and/or Azure cloud platforms.
Understanding of application monitoring tools and technologies.
Ability to quickly develop prototypes and proof of concepts.
Must be an Australian Citizen, and a security clearance is desirable.
Due to the secure nature of this role, Australian citizens with an active security clearance will be preferred.
Benefits of working at Accenture:
Holistic well-being program including health insurance.
Life & Salary Continuance Insurance.
18 weeks paid parental leave.
Long & short-term career break opportunities.
Structured career development program.
Local and international career opportunities.
Certified as a Family Inclusive Workplace.
Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
We are proud to be in the top 3 of last year's Diversity & Inclusion Index!
About Accenture:
Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale.
Equal Employment Opportunity Statement for Australia:
At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.
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