Company Description
Swissôtel Nankai, Osaka is a deluxe hotel ideally located in the heart of Namba, Osaka's most exciting entertainment, shopping and dining district. The hotel sits above Nankai Railway's Namba Station offering direct train access to Kansai International Airport and all major tourist attractions such as Kyoto, Nara and Kobe are within easy reach. The 36-storey tower has 546 well-appointed guestrooms, including 42 Executive floor rooms and 28 suites with upgraded amenities including Swiss Executive Club Lounge access, ensuring an unrivaled experience with the ultimate amenities and in-room technology. Pürovel Spa & Sports offers a selection of spa treatments, a fully equipped gym, jacuzzi, sauna, and indoor swimming pool.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Job Description
To consistently offer professional, friendly, and engaging service.
To oversee the smooth operation of the hotel and be the key contact for any guest issues or hotel emergencies.
To handle guest concerns and react quickly, logging and notifying the appropriate leaders.
To assist guests regarding hotel facilities in an informative and helpful way.
To take responsibility to make necessary decisions in the absence of General Manager/Hotel Manager/Excom leaders.
To walk through the hotel including outlets and banquet ensuring smooth operation and supporting if necessary.
To follow department policies, procedures, and service standards.
To follow all safety policies.
Shift work required.
Cash handling.
Oversee front office and guest services during shift.
Room allocation for arrivals of the next day.
Liaise with Guest Experience Manager to ensure VIP guests' needs are met.
Identify sales leads to be followed up by the sales department.
Constantly monitor team members' appearance, attitude, and degree of professionalism.
Motivate and provide a work environment that brings out the best in team members.
Maintain complete knowledge of hotel services/features.
Be fully conversant with hotel fire & life safety/emergency procedures.
Qualifications
Previous leadership experience required.
Previous PMS experience required.
Computer literate in Microsoft Windows applications an asset.
University/College degree in a related discipline an asset or equivalent experience.
Report writing.
Medium to high level Japanese language.
Additional Information
Part of the International Accor global and hotel team.
Employee meals while on shift, laundry, yearly anniversary stay.
Career progression within the hotel and the Accor network.
Work within a progressive team.
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