AU Flex Labour and Conciliation Manager, Flex SLS Job ID: 2855211 | Amazon Commercial Services Pty Ltd
Are you passionate about shaping the future of work? At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we're constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We're doing this by building a world-class last mile operation, significantly complemented by Amazon Flex. Amazon Flex works directly with independent contractors – called delivery partners – to make deliveries to our customers. This role affords an opportunity to work on the cutting edge of innovation while directly contributing to driving an improved experience for Amazon customers and Delivery Partners.
As a Senior Labour and Conciliation Manager, you will play a pivotal role in representing Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and/or other labour arbitration bodies/regulators. You will be responsible for case intake and management. Additionally, you will collaborate closely with our legal team and enforcement owners to mitigate risks, prepare case files, and recommend strategic outcomes.
Key job responsibilities Fair Work Commission Representation Legal Support and Risk Mitigation Case File Preparation and Management Risk Assessment and Strategy Development Compliance Monitoring and Reporting Responsibilities: Fair Work Commission Representation:
- Serve as the primary representative of Amazon Flex in conciliation meetings with the Australian Fair Work Commission (FWC) and other labour arbitration bodies.
- Clearly articulate the company's position, policies, and relevant regulations during conciliation proceedings.
- Negotiate and advocate for mutually beneficial resolutions while safeguarding the company's interests and adhering to legal guidelines. Legal Support and Risk Mitigation:
- Collaborate with the legal, enforcement, and policy teams to assess and mitigate risks associated with labour disputes, compliance issues, and regulatory changes.
- Conduct thorough analyses of all claims, evidence available, and potential repercussions of pursuing arbitration to inform strategic decision-making.
- Advise internal and external legal counsel on specifics and intricacies of SLS and FACT enforcement.
- Provide closed loop feedback to enforcement program owners to continue proactive risk mitigation initiatives. Case File Preparation and Management:
- Gather, organize, and maintain comprehensive case files, ensuring accuracy, completeness, and confidentiality.
- Conduct deep dives, gather evidence with the support of the Flex I&O team, and conference with relevant stakeholders to support case preparation and defence.
- Coordinate with internal departments and external counsel to align on case strategies and timelines. Risk Assessment and Strategy Development:
- In conjunction with PC2, identify emerging risks, regulatory trends, and arbitration case outcomes impacting the company's operations, policies, and employee relations.
- Cross-functionally develop proactive risk mitigation strategies and policy recommendations to minimize legal exposure and enhance compliance.
- Develop and provide guidance and training to internal stakeholders on best practices when representing Amazon as a 'witness' in arbitration proceedings. Compliance Monitoring and Reporting:
- Monitor compliance of internal policies relating directly to the Digital Labour Platform Deactivation Code (DLDP), identifying areas for improvement or corrective action.
- Prepare regular reports and presentations for senior management and legal on enforcement-related risks, trends, conciliation, and arbitration outcomes. A day in the life
As a Senior Labour and Conciliation Manager, you'll start your day by reviewing ongoing cases and prioritizing your workload. You might attend a conciliation meeting with the Fair Work Commission, where you will articulate Amazon's position and negotiate for mutually beneficial resolutions. Later, you will collaborate with the legal team to analyze potential risks and develop mitigation strategies. You will also spend time preparing case files, gathering evidence, and conferencing with stakeholders to ensure we are well-prepared for upcoming proceedings.
About the team
You will be joining a diverse and supportive team of professionals dedicated to ensuring fair practices and positive outcomes for both Amazon and our delivery partners. We value collaboration, innovation, and a commitment to excellence. Our team works closely with various departments across Amazon, including legal, operations, and policy, to drive continuous improvement in our last-mile delivery services.
Minimum Qualifications
- 6+ years of compliance, audit, or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Experience engaging with regulatory agencies in permit applications or equivalent
- Experience developing and implementing standards, policies, and programs or equivalent
PREFERRED QUALIFICATIONS
- Master's degree or equivalent
- Experience building cross-functional partnerships and influencing stakeholders across the organization to act without having a direct reporting relationship.
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.Posted: December 19, 2024 (Updated about 1 hour ago)
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Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
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