50 Cavill Ave, Surfers Paradise QLD 4217, AustraliaReq #2556Thursday, 29 August 2024We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. Placing people at the heart of what we do with more than 300,000 hospitality experts, nurturing passion for service and achievement beyond limits. Building on the strength of our teams, we personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.PurposeAs an ALLRes Consultant, based at the Accor Gold Coast Corporate Office, you assume a pivotal role within our ALLRes and Guest Experience Team. Think of yourself as the go-to expert for room availability, rates, and creating reservations for our properties across Australia and New Zealand. You bring a touch of excitement by suggesting enticing upgrades; all while working seamlessly with our Teams on-site to ensure a smooth and enjoyable guest experience.Primary ResponsibilitiesManage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.Be the first point of contact for our guests, addressing inquiries, answering questions, and assisting with reservation modifications and cancellations.Safely and securely handle payment transactions and verify billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay.Assist in resolving guest complaints or issues related to reservations or billing.Skills and ExperienceCustomer service-oriented with exceptional communication skills.Previous experience in a similar role in the hospitality industry is preferred.Proficiency in using Microsoft Office, reservation and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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