About this role Permanent, full time Milton, QLD Base + Super + Overtime About Holcim As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world.
With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success.
We are driving circular construction as a world leader in recycling to build more with less.
It's all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
About the Role Join our concrete/aggregates business based in our Milton Office and be part of a fast paced and dynamic team environment where you are key to ensuring our quality products are scheduled efficiently and delivered on time.
This role is a fixed term role for up to 12-months, with potential to go permanent.
Our call centres are open 5am until 4pm daily, and we stagger shifts between those times.
This role might suit an early starter, or someone wanting to work between school hours, for example.
We are flexible with arrangements, however, looking for enthusiastic, proactive individuals to join our high performing, fun team.
Maximise truck load sizes to achieve utilization targets from the most economical batch plant whilst providing best possible customer service.
At all times taking into account cost of cartage with decision making.
Build and maintain a close relationship with plant staff to ensure fleet planning to deliver the scheduled demand.
Key responsibilities: Ensure efficient and effective daily scheduling and oversee dispatching of deliveries to meet customer service requirements Work with other schedulers, plant teams and drivers to ensure the right load into the right truck to the right job to keep informed of the plan Constant feedback to the CSO's (Customer Service Officer) to ensure proper order placement & information to maximise truck utilisation and lower cost of cartage Liaison with plant staff, account managers and site coordinators to ensure best possible customer service and ensure individual customer requirements are achieved Maintain up to date knowledge of assigned products, services and plant capabilities/capacity Manage all fleet scheduling and ensure delivery requirements until jobs are complete Engage with and coach other schedulers where required for continuous improvement for scheduling and planning Capture and maintain cycle times and service interruptions to ensure continuous improvement of service levels Actively seek feedback on site safety from customers, project coordinators, drivers and account managers to ensure safe site deliveries.
Pass on any safety issues raised by customers to the appropriate Holcim personnel Manage all instances that are reported by drivers in relation to accidents, near miss, site delivery activities that inhibit/restrict safe site deliveries Skills and experience required: Previous experience in a customer service, scheduling, or similar role Experience in logistics advantageous but not essential Available to work shifts starting between 5am and 7:30am and finishing from 2pm to 4:30pm Availability to work every second Saturday a month, paid at overtime rates Strong knowledge of MS Office Suite (experience with SAP advantageous but not essential) Strong written and verbal skills with the ability to communicate effectively with customers and stakeholders at all levels Excellent problem-solving skills Holcim People Holcim people are passionate about finding better ways to build.
They embrace innovation and improvement with a pioneering spirit.
They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
We offer an inclusive environment, where our people feel comfortable bringing their authentic self to work.
We offer a high-performance workplace empowering problem solvers, creative thinkers and innovators to seek combined perspectives and voice opportunities to go further and faster.
Our workplace is a safe environment where individuals can be themselves and where we promote a diverse workforce.
We are an equal opportunities employer, making no distinction on the basis of race, national origin, gender, gender identity, sexual orientation, disability or age.
People are treated fairly at work - respecting and supporting human rights and non-discrimination.
This is rooted in the values and standards set out in the Holcim Code of Business Conduct.
Holcim will not accept unsolicited resumes from third party recruiting agencies in response to job postings.