Airline Agency Debit Memos Administrator and Refund Specialist at CTM.
15th May, 2024 ABOUT CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure, and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website: www.travelctm.com
ABOUT THE ROLE
You will be a ADM and Refund specialist working in the Amadeus GDS ideally based in Sydney within our in-house ticketing team. The ADM and Refund specialist is critical to supporting our operational teams with expert knowledge of, ADM administration, disputing, management, charging and training and assistance with Amadeus GDS refunds.
This role focuses on managing the ADM process for a specialised part of the CTM business, the refunds of domestic and international airline tickets The successful candidate will have a great knowledge of the Amadeus GDS system and BSP Link. An advanced knowledge of Airline Airfares and airline ticketing rules and processes, procedures and systems
KEY RESPONSIBILITIES The ability to manage monthly Agency Debit Memos administration in our mid/back office system.Expertise in investigating ADM's and the ability to dispute relevant ADMs with AirlinesIdentify consultant errors to report training opportunities for ADM reduction.Liaise with Supplier Relations teams to knowledge share on ADM analyticsThe ability to precisely refund all airlines tickets in Amadeus environments.Strong background and proven experience in airfare construction and refunds.Process refunds in a timely manner and general attention to detail.Being a team player but also happy to work independently.High level of customer service and Strong organisation and time management skills.Working in a high-volume environment won't phase you –you like to stay busy! 15th May, 2024 ABOUT CTM
CTM is an award-winning provider of travel service solutions spanning corporate, events, leisure, and loyalty markets. Headquartered and founded in Australia, CTM has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand. Visit our website: www.travelctm.com
ABOUT THE ROLE
You will be a ADM and Refund specialist working in the Amadeus GDS ideally based in Sydney within our in-house ticketing team. The ADM and Refund specialist is critical to supporting our operational teams with expert knowledge of, ADM administration, disputing, management, charging and training and assistance with Amadeus GDS refunds.
This role focuses on managing the ADM process for a specialised part of the CTM business, the refunds of domestic and international airline tickets The successful candidate will have a great knowledge of the Amadeus GDS system and BSP Link. An advanced knowledge of Airline Airfares and airline ticketing rules and processes, procedures and systems
KEY RESPONSIBILITIES The ability to manage monthly Agency Debit Memos administration in our mid/back office system.Expertise in investigating ADM's and the ability to dispute relevant ADMs with AirlinesIdentify consultant errors to report training opportunities for ADM reduction.Liaise with Supplier Relations teams to knowledge share on ADM analyticsThe ability to precisely refund all airlines tickets in Amadeus environments.Strong background and proven experience in airfare construction and refunds.Process refunds in a timely manner and general attention to detail.Being a team player but also happy to work independently.High level of customer service and Strong organisation and time management skills.Working in a high-volume environment won't phase you –you like to stay busy!SKILLS AND EXPERIENCE You must have previous ADM and Refund experience in Domestic & International travelKnowledge of Amadeus system essentialKnowledge of Tramada and Sabre preferableAbility to communicate in a professional manner both written and spoken.Commitment to exceptional customer serviceStrong organisation and time management skillsEnthusiastic Team Player willing to provide support & training when required. Why CTM?
The Travel industry is well and truly back – CTM offer a strong, established, and sustainable work environment which will support your career development.
As a global organization CTM offers a range of employee benefits that you can access, including;
Travel & Hotel discounts Health and Wellness perks Training and Development opportunities Two paid Chill-out Days Annual Volunteer Day Blended work arrangements with hybrid WFH flexibility [ES1]
CTM is committed to the unique contributions of all our people and actively encourage candidates with all abilities and diverse backgrounds to apply. Come work for a global award-winning company that values its people, community, and technological innovation.
APPLY NOW to get started with your career at CTM! Apply For Job#J-18808-Ljbffr
