Skip to contentSouth Burnett Care's vision is to be the premier provider of Community Care in the South Burnett, we are a locally managed not-for-profit organisation with over 45 years experience in delivering Aged and Disability support services.
We are looking for a person who can live by our organisational values and has a genuine desire to make a difference in a customer focused model of care with integrity and innovation.
In this role you will work in the Aged Care Team providing client focused service delivery.
The successful person will apply their skills and passion to the role helping to deliver comprehensive, coordinated and integrated services to our clients.About the RoleThe Aged CareClient ServicesOfficer isresponsible for supporting allaspects of efficientandeffective application and operationof a range of Aged Care Support Programs.The broad responsibilities are:establish quality relationships with clients to ensure the right level of support is providedensureongoingconsultationwithclients/carersandcolleaguesregardingclient/carerneedswork with the team to support the management of clients in all aspects of their service deliverysupport the building and maintenance of relationships with Health and Aged Care servicesproactively apply your knowledge of the issues facing older people and their carers in a community setting to support our communitieswork cooperatively with the organisational teams and Support Workers to deliver high quality outcomes for clientsensuring that programs achieve required outcomes balanced with client needsdesign, monitor and evaluate client Support Plans and goals on a regular basisbe a part of building a quality culture and support of the broader Aged Care teamQualifications & experienceCertificateIIIinIndividualSupport (DisabilityorAgedCare)orotherrelevantqualifications and/orexperience in the industryExcellentcommunication,negotiation, problemsolving, and conflictresolutionskillsAbilitytoassessmedical,social,environmentalfactors,andthedegreeoffunctionalability of clientsAbilityto multitask,meetdeadlines, andworkin an evolvingenvironmentExperience/understanding of Aged/Disability Care Sector and the ability to manage a client case load in a Community Care Service ModelExperience in supporting clients to manage their plans as well as developing client focused Service Delivery plansDemonstrated ability to arrange services to provide safe, appropriate and responsive quality community careAbility to work with a diverse support team and manage client and staff relationshipsGood computer and technology skills and as well as the ability toutilise a computerised customer management systems with familiarity of the Microsoft Office SuiteMandatory RequirementsCurrent National Police Check (we will arrange this)NDIS Worker Screening (Yellow Card)Working with Children Check (Blue Card)Current vaccinations for Influenza and COVID-19 (x2)Valid Driver's LicenceCurrent Vehicle Registration and Comprehensive InsuranceOngoing Training and Support will be providedAccess to optional Salary Packaging, Meal Entertainment CardAccess to our Employee Assistance ProgramUniform and laundry allowanceA supportive, positive and rewarding workplace cultureIndustry based portable long service leaveGreat award and conditionsHow to apply:Apply by following the link and include:a covering letter outlining your interest in and suitability for the role andresume including the contact details of two current professional referees.How do your skills match this job?How do your skills match this job?Sign in and update your profile to get insights.Your application will include the following questions:How many years' experience do you have as a client services officer?
Which of the following Microsoft Office products are you experienced with?
Which of the following statements best describes your right to work in Australia?
Do you have a current Australian driver's licence?
Which of the following statements best describes your Covid-19 vaccination status?What can I earn as a Client Services Officer#J-18808-Ljbffr