After Sales and Sales Support AdministratorFull-timeCity: Australia (Sydney)Imagine being part of a company that has been lighting up the world for over a century. At Schréder, we are not just global leaders in intelligent outdoor lighting; we are innovators in sustainability. With operations in over 70 countries, our impact is truly global.
We help cities transform street lighting into smart city ecosystems, reducing carbon footprints and energy consumption with LED technology and integrated control systems. Our commitment to environmental, economic, and social sustainability is unwavering.
Join us in our mission to push technological boundaries and empower communities worldwide by helping them manage their assets more effectively, reduce costs, and protect their identities and environments.
As the After Sales and Sales Support Administrator, you will play a dual role in supporting pre-sales and post-sales functions. It is a diverse role where you will be required to:
Pre-sales: Provide quality, cost-effective estimating of projects of varying sizes. You will be responsible for liaising with clients, procurement, sales, and manufacturing to ensure customer enquiries are answered and customer orders are fulfilled.Post-sales: Support customers with their luminaire after-sales enquiries. You will be responsible for logging quality issues reported by customers, working with the Aftersales Quality Representative to determine the reason for product failures and warranty status, and updating customers and coordinating the corrective actions associated with the warranty returns.Both functions are pivotal in providing front-line support for Schréder Australia clients and customers. You will ensure that services comply with standards, quality, and efficiency, while also identifying opportunities to improve performance and enhance the customer experience. The role is critical to building the end-to-end customer experience and driving the long-term success of the business.
Responsibilities Customer Enquiries: Handle all enquiries from customers, taking ownership of the requests and following through with responses in a professional and timely manner.Project Quoting: Providing quick and accurate quotations for luminaires and services for both external and internal customers.Manage and Maintain Orders: Project order intake, quoting, and order book with correct dates - based on customer expectations and our delivery capabilities. Liaise with customers and supply chain to ensure systems dates are correct.Customer Support: Answer customer aftersales quality concerns and register issues in the company CRM system. Throughout the luminaire assessment period, maintain contact with customers to ensure any concerns are promptly addressed and customer satisfaction maintained.Warranty/Fault Claims: Follow our internal processes to arrange pick-up of products, raise GRAs, work with Aftersales Quality Representation to review PFAR report and manage goods return disposition.Quality Issue Resolution: Work closely with Aftersales Quality Representative to address quality issues reported by customers and utilise problem-solving techniques to implement effective corrective actions.Documentation and Reporting: Maintain detailed records of quality issues, investigations, and corrective actions taken.Qualifications Qualifications in computer systems or evidence of prior learning.Eligibility to work in Australia with no restrictions.Experience in a commercial customer-facing support role, including generating sales proposals and managing customer orders through to delivery.Skills & Knowledge Strong communication skills, both verbal and written.Experience in working in a dynamic sales/commercial environment.Ability to manage varied tasks and learn new processes quickly.Strong problem-solving abilities and a customer-focused mindset.Excellent organisational skills and time management ability to prioritise a busy workload.CRM/Workfront maintenance for every job interaction.Strong self-motivation and reliability.Ability to develop and maintain excellent relationships with both customers and internal/external stakeholders to ensure a collaborative approach that delivers positive and sustainable results.What We Offer Growth Opportunities: At Schréder, you will be part of a global company where we foster a culture of continuous development & learning, empowering you to achieve your career aspirations every day.Mobility Program: Our soul is entrepreneurial, so take some risks, allow yourself to get out of your comfort zone and grow with us to bigger and better opportunities through our mobility program.A Positive Work Environment: You can expect to work in an environment that is safe, supportive, and free from discrimination or harassment.Additional Leave & Bonus: We believe in working hard and reaping the rewards. So enjoy a bonus and take a well-deserved leave on us.Open Communication: We encourage open communication between employees and managers and feedback and suggestions between all organisational levels.Shared Purpose: Sharing the same value in driving sustainability and a cleaner future for our communities and planet.Deeper Connections: We are friendly and open to those who arrive, see great value in our differences and diversity, and work together with trust and collaboration.Wellbeing: We offer employee assistance programmes, discounts and special offers with our partners, additional parental leave and bonus schemes.Respect is one of our Values. Our commitment to inclusivity goes hand in hand with our dedication to sustainability and the environment. Inclusivity is part of who we are, so we encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences and abilities.
At Schréder, we commit ourselves to co-creating an environment where passionate people work and win together, learn and have fun. Join us!
We would like to hear from you if you have any feedback about our recruitment process. Please email us at .
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