After Sales And Sales Support Coordinator

About the RoleWe are seeking a highly skilled and experienced professional to join our team as an After Sales and Sales Support Administrator. As a key member of our sales and customer service team, you will play a critical role in supporting our customers and driving business growth.
Key ResponsibilitiesCustomer Enquiries: Handle all customer enquiries in a professional and timely manner, taking ownership of requests and following through with responses.Project Quoting: Provide quick and accurate quotations for luminaires and services for both external and internal customers.Order Management: Manage and maintain orders, ensuring that systems dates are correct and liaising with customers and supply chain to ensure smooth delivery.Customer Support: Answer customer aftersales quality concerns and register issues in our CRM system, maintaining contact with customers to ensure any concerns are promptly addressed.Warranty/Fault Claims: Follow our internal processes to arrange pick-up of products, raise GRAs, and manage goods return disposition.Quality Issue Resolution: Work closely with our Aftersales Quality Representative to address quality issues reported by customers and implement effective corrective actions.Documentation and Reporting: Maintain detailed records of quality issues, investigations, and corrective actions taken.RequirementsQualifications: Qualifications in computer systems or evidence of prior learning.Eligibility: Eligibility to work in Australia with no restrictions.Experience: Experience in a commercial customer-facing support role, including generating sales proposals and managing customer orders through to delivery.What We OfferGrowth Opportunities: We offer a culture of continuous development and learning, empowering you to achieve your career aspirations.Positive Work Environment: We provide a safe, supportive, and inclusive work environment.Additional Benefits: We offer a range of benefits, including additional leave and bonus schemes.About UsWe are Schréder SA, a global leader in intelligent outdoor lighting and sustainability. We are committed to driving sustainability and a cleaner future for our communities and planet.