Build a rewarding career with an organization that truly puts people first Casual opportunity based out of VIC/TAS/NSW SCHADS Level 3B ($46.69-$50.60)+ Leave loading + Super + Salary packaging Wellways is committed to reconciliation, lived experience and inclusivity.
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply.
Even if you only meet some of the criteria, we'd love to hear from you.
About the opportunity The After-Hours Agent will provide staff and participants a centralised point of contact after business hours.
The hours of operation are between the hours of 4pm and 9am Mon – Fri and 24 hours Saturday, Sunday and Public Holidays on a rotating roster.
Key responsibilities of the role include: Offer Wellways staff support and guidance during after hours across the various programs that Wellways delivers including but not limited to Supporting staff with IT related questions, issues, requests, and problems Managing tickets through IT Service Management tool and Touchpoint Manage Carer Gateway and Brokerage referrals and requests General staff support as required Rostering and shift changes Incident reporting PRN approvals as required Escalation of serious events Administration support and tasks required after hours to support Wellways CDS business functions Reporting and documentation For these reasons it is essential the candidate demonstrate: Excellent customer service skills Excellent communication skills and empathy with staff General IT knowledge and ability to learn Wellways Applications You will also need: Current Working with Children Check and NDIS Workers Screening Check Right to Work within Australia Satisfactory National Police Records Check NDIS Worker Orientation Module Certificate Prior experience of working within the Mental Health industry or Community Service-based organisations (desirable) About Us Wellways connects people, strengthens families, and transforms communities for individuals of all ages experiencing disabilities or challenges to their social and emotional wellbeing.
A leading for purpose mental health and disability support organisation operating nationally, our services span mental health, disability and community care and reach more than 7000 people each year!
Working with a diverse range of people, Wellways creates an inclusive community where everyone can imagine and achieve their hopes and potential.
What we offer A purpose driven culture where people can thrive, everyone is respected, and differences are valued An equitable, diverse, and socially inclusive work environment Salary packaging up to $15,899 enables you to spend a portion of your salary before it is taxed to pay for things like rent, mortgage repayments, car leasing Meal and Entertainment allowance via salary packaging up to $2,650 per annum Receive 17.5% leave loading every time you take annual leave Paid parental leave after 12 months of ongoing employment Access for you and your family to our Employee Assistance Program For a confidential discussion about the role, we encourage you to contact Tekka Muscat , on ****** Once you APPLY click here for a copy of the position description Wellways is committed to the safeguarding of children and vulnerable people.
Successful applicants must undergo a comprehensive screening process prior to their commencement.
If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways Job Description Summary The After-Hours Agent will provide staff and participants a centralised point of contact after business hours.
The hours of operation are between the hours of 4pm and 9am Mon – Fri and 24 hours Saturday, Sunday and Public Holidays on a rotating roster.
Culture We're passionate about our work, which is enjoyable, challenging and rewarding.
All of our teams work to ensure everyone can imagine and achieve their hopes and potential.
We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.
We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close 21/11/2024