Advisory Solution Consultant (Service Operations)Full-timeEmployee Type: RegularRegion: APAC - Asia PacificWork Persona: FlexibleAt ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
As a member of ourService Operations SolutionConsulting (COE) team, you will have a major impact on our future success by supportingour ITSM, ITOM, CMDB and CSDM products and capabilities. You will support our sales business and customers in tech sales, solution architecture, marketing events and post-sales value realisation. This is not an entry-level role – we are looking for domain experts with significant real-world enterprise-level experience. You will guide revenue for theseproducts withthesupportand partnershipofSales,ProductManagement, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role
The Solution Consultantis a technical consultantwiththe advanced ability todevelop, position andprovideproduct-specificsolutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
Support product sales as a technical and domain expertof a client-facing sales teamLead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needsAnswer product feature and technical questions from customers, channel partners and ServiceNow colleaguesProvide feedback to product management about product enhancements thatcanaddress customer needs and provide additional valueShareand learnbest practices and reusable assets with other Solution Consultants to enhance the quality and efficiency of the teamStay current on competitive analysis and market differentiationSupport marketing events including executive briefings, conferences, user groups, and trade showsBecome an evangelist for our Service Management, Operations Management and CMDB capabilities
Qualifications To be successful in this role you have: 7+ years of pre-sales solution consultingor sales engineeringexperience – with a focus on enterprise softwareHave deep technical knowledge in the following technologies: cloud, server, software, network, container/microserviceProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExperience working collaboratively with product management, product marketing, partners,and professional servicesTerritory management skills, including pipeline building and working with Sales counterparts to guide
execution excellenceSkills and experience delivering workshops, education and speaking at eventsTo be successful in this role you have: 7+ years of pre-sales solution consultingor sales engineeringexperience – with a focus on enterprise softwareHave deep technical knowledge in the following technologies: cloud, server, software, network, container/microserviceProficiency with the ServiceNow platform or technical expertise with cloud software solutionsExperience working collaboratively with product management, product marketing, partners,and professional servicesTerritory management skills, including pipeline building and working with Sales counterparts to guide
execution excellenceSkills and experience delivering workshops, education and speaking at eventsFD21
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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