Based in Communications and Marketing at 101 Currie Street, Adelaide
Full-time, fixed-term contract until 27 June 2025
Commencement Salary: $70,476 per annum (plus 17% superannuation)
About You
You are a skilled customer service representative looking to further develop your sales and communications skills in a fast-paced environment. You provide solutions through logical, creative and innovative thinking, and display conviction and resilience when working collaboratively and motivating others.
About the Role
Reporting to the Team Leader: Future Student Enquiries, you will be responsible for providing high quality customer service and accurate information to prospective undergraduate and postgraduate students in response to enquiries on a range of platforms. You will participate in the ongoing development of quality improvement initiatives and will work collaboratively with staff across the Communications and Marketing Unit to facilitate information sharing and cross-skilling.
Essential Skills and Experience
Experience in a sales and customer service-related environment with a focus on achieving targets and client service management
Excellent relationship building skills to enable effective engagement with a diverse range of people and cultures
Demonstrated provision of high quality, responsive customer service with excellent communication and written skills and a professional phone manner
Proven ability to problem-solve and sound organisational skills, including prioritising conflicting demands to meet deadlines
Demonstrated experience in working collaboratively in a team-based work environment including contributing towards a strong client focused culture
Benefits
Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:
Access to great personal development opportunities
Generous superannuation contributions of 17%
Flexible working conditions including up to 2 days from home per week
Various on-site services available at our campuses which may include on-site gym membership
A variety of leave arrangements
Culture
At the University of South Australia, we value workplace diversity and are committed to providing a supportive, inclusive, and respectful work environment for all people. We strongly encourage applications from Aboriginal and Torres Strait Islander Peoples, women, members of the LGBTIQ+ community, people of culturally diverse backgrounds and people with disability.
We are committed to providing an equitable and barrier free recruitment process and encourage you to share any support, adjustments and/or access requirements you have by contacting our Recruitment Central team on ******. Anything you tell us will be kept completely confidential.
How to Apply
For a copy of the position description and to apply, please visit Working at UniSA. The online application form will list the specific selection criteria that you need to address.
Please address your cover letter to
Ruth Haren, Team Leader: Recruitment Central.
For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at ****** using job reference number
6511.
Applications close: 11:30pm Wednesday 25 September 2024
Applications welcomed from Australian or NZ citizens, Australian permanent residents and those who have the legal right to work in Australia for the term of appointment.
Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.
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