WesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac, our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Operations Support Admin Supervisor, the Customer Service & Retail Administrator role involves operating the Branch reception, scrutinising calls, and handling onto the requested area with minimal delay. Promptly engaging, assisting, and guiding customers upon their arrival at the reception of our Perth Branch ensuring a seamless and enjoyable experience is also a pivotal task for the role.
Additionally, the position entails overseeing merchandising displays, sales, and stocking, including assistance in setting up and retrieving campaign posters or banners in the foyer. The position will also offer administrative support to the front-of-house operations team, with opportunities for growth by acquiring knowledge of both Sales and Operations teams' responsibilities within the Perth Branch.
Location: Perth Precinct, WA
Roster: 5/2 8hrs
About you: Previous experience in a Customer Service or similar roleVisual Merchandise and front of house experienceSAP experience is considered highly desirableAdvanced time management, planning and organisational skills with the ability to manage multiple prioritiesExcellent customer service skills with the ability to build and maintain successful working relationshipsEffective communication skills including active listening, asking appropriate questions, clarifying the issues, and expressing oneself clearlyAttention to detail and accuracyProfessional level of computer literacy and data entry skillsAdaptability including the ability to perform efficiently in a diverse environmentWhat we offer: Opportunity to get a $5,000 referral bonus as part of our Recommend and Spend programJob security with a consistent pipeline of workUnrivalled training and development via The WesTrac InstituteFamily-friendly, Perth-based rostered work - Stay home every nightFantastic team environment and inclusive work cultureMade for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many morePaid parental leave, discounted health insurance, income protection insurance, and salary sacrifice optionsIf you are interested in taking your career to the next level with WesTrac, click the 'Apply' button today! Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates. WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
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