Administrator - Aged Care Assessment ServicesPosition Title: Administrator - Aged Care Services
We are seeking an experienced Administrator - Aged Care Assessment Services to join our team.
Terms of Employment: Fixed Term Full Time until 30th June 2029Salary: SCHADS Award Level 2WHO WE ARE Footprints Community is a well-regarded not-for-profit organisation that has provided community-based support services across Queensland for over 30 years. We specialise in assisting older adults, individuals with disabilities, those experiencing mental health challenges, and people at risk of and experiencing homelessness.
We are recruiting to deliver the Aged Care Service (ACAS). To deliver this important service, we're recruiting a range of team members across various roles and locations. Whether you're a skilled clinician, experienced assessor, or a passionate support professional, we invite you to join our dedicated team and help us make a real difference in people's lives.
ABOUT THE ROLE The purpose of this position is to provide administrative support to the Footprints' Aged Care Assessment Service (ACAS). The ACAS is designed to deliver client-centred, comprehensive, fair, and timely assessments, empowering older Australians to access Commonwealth-funded aged care services. As a newly established service, ACAS will provide both home and comprehensive assessments targeted to meet the specific needs of senior Australians.
KEY ROLE ACCOUNTABILITIES Manage the day-to-day activities associated with referral management systems, including the My Aged Care portal and outlet administration, Footprints client management system, general referral process such as email inbox, phone calls, and other ACAS enquiries.Provide administrative support, at the direction of the Team Leader, during the referral and assessment process including follow up with clients regarding their appointments.Liaise with relevant staff regarding acceptance and allocation of referrals.Assist in completion of client surveys.Collate reporting data, and complete required reporting utilising internal and external reporting systems.Participate in all quality activities as directed by the Team Leader.Assist the Team Leaders in efficient operations of the ACAS operating systems, tools, procedures, and processes involved in the delivery of assessment services.Hybrid working arrangements will be required (in office and work from home) at the discretion of the team leader and manager in accordance with Footprints Working from Home Procedure.General Follow all organisation policies and procedures.Participate in training and attend supervision sessions including completion of the Administration Goals in MAC Learning.Maintain a safe and healthy workplace, ensuring adherence to Work Health and Safety policies and procedures.Work within the mission, vision, and values of Footprints.ABOUT YOU To be successful in this role, you will need: Demonstrated experience in undertaking office administration.Sound interpersonal, verbal, and written communication skills, and the demonstrated ability to work autonomously and effectively in a team environment.Strong organisational and time management skills, with the ability to prioritise and manage competing deadlines.Computer literacy and experience with efficient use of IT systems, applications, telephone systems and client databases including the ability to utilise virtual meeting platforms e.g., Microsoft Teams, Zoom.Demonstrated experience in customer service and being responsive to queries and requests from clients, their carers and representatives and other stakeholders.Demonstrated understanding of and commitment to continuous quality improvement.Current class C driver license and ability to use your own comprehensively insured vehicle.National NDIS Worker Screening Check or current Yellow Card.Evidence of annual flu vaccination in accordance with Department of Health and Aged Care.General At least 3 months experience in aged care or Aged Care Needs Assessment is preferred.WHY Footprints? We offer a flexible, family-friendly, close-knit working environment which creates a great workplace culture for highly engaged people to do great things.
Salary SacrificeNovated LeasingEmployee Counselling (EAP)Recognition DayYou are required to have a current Queensland Class C Open drivers license and NDIS workers screening check or current Yellow Card (or willingness to obtain) and provide evidence of annual flu vaccination and up-to-date COVID-19 vaccinations, in accordance with Department of Health and Aged Care.
For further information, please contact Jade Cronan-Thompson, Chief Service Delivery Officer on her mobile 0402 347 *** or email ****** or Cathy Pilecki (Interim ACAS Implementation Manager) on M: 0422 084 ***.
Applications Close: 24nd Nov 2024, however, applications may be reviewed as they are received, with shortlisting and interviews beginning prior to the closing date. Only the successful candidate will be contacted.
To learn more about Footprints and access a copy of the position description, please visit our website: https://footprintscommunity.org.au/work-with-us
Footprints encourages applications from all people. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, Footprints strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Footprints Community acknowledges the traditional owners of the land and pays respect to Elders past and present and thank them for their wisdom and guidance.
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