Administrative Assistant

As an Administrative Assistant, you will work closely with our small Support and Implementation teams to ensure a smooth implementation of our Connected Care products for new customers. You will be responsible for coordinating customer bookings, scheduling implementation product training, and providing exceptional support for our customers to ensure a smooth transition onto our software solutions. Bringing great communication and organization skills, you will work collaboratively to provide the best experience for our customers.
What you'll do:
Schedule and coordinate the implementation process for new customers.
Provide support for all customer queries and track support requests to ensure timely resolutions.
Maintain and update implementation guides, training materials, and support documentation as required.
Capture customer feedback and implementation outcomes to inform product enhancements and best practices.
What you'll bring:
Previous administration and customer service experience.
Great communication skills, both verbal and written.
Excellent problem-solving skills and ability to remain calm when under pressure.
Ability to multitask and prioritize workload.
Knowledge or experience of the Care industry would be an advantage but not essential.
What we offer:
Hybrid working – this role will require 3 days a week in our Adelaide office and 2 days from home.
The opportunity to work for a company that is making a real difference in the care sector through the use of innovative technology.
Base salary of $60,000-65,000.
Bonus scheme.
25 days holiday.
Superannuation scheme.

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