Administration Gold Coast Full Time Icon Cancer Centre AustraliaJoin our Administration team as we support our valued patients and families receiving radiation therapy cancer treatment from our medical specialists, therapists, and nursing teams.Supportive Environment with Training ProvidedCompetitive Remuneration, Development & Progression OpportunitiesPermanent, Full-Time (Monday to Friday) – Gold CoastIs this you?A passion and aptitude to learn new processes, become the expert and a drive to teach and support others.Excellent computer skills and eye for continuous improvement.The enthusiasm to foster a supportive environment and see others flourish.Key Responsibilities:Collaborating with the Administration Manager to ensure timely and coordinated patient appointment times and effective reception services.Provide supervision and oversight of the Administration team, providing ongoing training and support.Provide support or relieve in other roles within the team as required to ensure effective and efficient services for patients.Processing Medicare & private billing.Ensure accuracy in patient medical records and maintain privacy standards.Assist the Administration manager to ensure accreditation standards are met.Understanding of Medicare guidelines for accurate referral management and item number rulings.Understanding of MBS Item numbers relevant to Radiation Oncology & medical billing.Competent on Excel, Word, and Outlook.Providing a high level of customer service by ensuring the appropriate delivery of services to patients and their families.Encourage participatory team approach to service delivery seeking input and feedback from team members.Liaise with patients and their families in a friendly and compassionate manner.About you:We are searching for an enthusiastic Administration Team leader with outstanding presentation and customer service skills to join our team. The role could be a good opportunity for someone who wants to take the next step in their career and take on a leadership role. We are looking to hire someone who is proactive, personable, and passionate about the role and would consistently demonstrate the Icon Values and lead the team by role modelling a commitment to outstanding customer service and a credible work ethic.Skills & Experience:Experience leading a team in a healthcare environment would be viewed favourably, but by no means essential.Certificate IV in Training & Assessment (favourable, not essential).Ability to work autonomously and effectively in a team environment and plan, coordinate and organise workloads to achieve quality patient service outcomes in a timely manner.Ability to prioritise and manage time effectively.Prior knowledge and experience in training and development programs ensuring adequate skill levels are maintained to meet operational needs, achieve strategic goals and engage team members.Proven ability to establish successful customer relationships with patients, doctors and other stakeholders by ensuring needs and expectations are understood and managed in a timely and effective manner.Extra benefits for YOU:Career-Enhancing Training: Access dedicated, industry-recognized training courses to boost your career.Competitive Remuneration & Professional Development: Enjoy a structured career pathway and competitive pay.Rewards & Recognition: Be part of a valued rewards program that acknowledges your hard work.Exclusive Discounts & Cashback: Save on hundreds of brands with our Ignite app.Flexible Work Arrangements where applicable: Benefit from flexible options, including hybrid work environments, compressed work weeks, and varying start-finish times.Paid Parental Leave: Enjoy paid parental leave as a permanent employee.Wellness Support: Utilize resources and tools to balance your psychological and physical health.Global Opportunities: Explore exciting international opportunities as part of Icon's expansion.Middleton Scholarship Program: Apply for our internal scholarship to support your professional development.We're excited for you to join us! At Icon, build relationships that matter. Apply Now because At Icon, You Can.Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. We encourage applications from all diverse backgrounds.Pre-employment Health RequirementIcon is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs.
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