Queensland Health (Organisation site: http://www.health.qld.gov.au/)
Multiple Locations with GP Oral Health Service inc: Stafford, Sandgate, Kallangur, Redcliffe and Caboolture
Provide short-notice and pre-planned backfill for GP Oral Health clinic Administration Officers across Metro North as required, to support the delivery of patient care in the event of both planned and emergent leave.
Provide a high level of customer service, demonstrating understanding, empathy, patience, and a positive attitude.Provide an efficient booking service for all patients, and efficient utilisation of booking time available for Clinicians.Be responsible and accountable for assisting with the management of waiting lists in accordance with Queensland Health policies and procedures.Provide, develop, and maintain efficient administrative support within the working environment, which is consistent with the practices, principles, and philosophies of Metro North Oral Health Services (MNOHS).About you Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
A continually developing understanding of administrative and organisational skills used to maximise booking utilisations.Proficiently complete functions associated with the wait listing of patients, bookings for appointments, managing appointment cancellations, and rescheduling and removals from the waiting list by using the relevant information systems.Maintain the waiting list by ensuring accurate and complete additions, amendments, ongoing verification, and appropriate delegations and by ensuring all waitlists are accurate and maintained in accordance with the audit policy process.Exercise judgment and discretion in undertaking various tasks whilst being responsible for the quality of work undertaken, by managing workloads appropriately, prioritising tasks and ensuring work is completed within designated timeframes.Provide assistance to other staff within a team structure to ensure priority tasks are completed and deadlines met, by delivering administrative services to contribute to the operations of the team and GPOHS.Health Equity It is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS), by actively supporting the elimination of racial discrimination and institutional racism; supporting increased access to health care; influencing the social, cultural and economic determinants of health; supporting the delivery of sustainable, culturally safe and responsive health services; and recognise the importance of working with Aboriginal and Torres Strait Islander peoples, communities and organisations to design, deliver, monitor and review the health and support services we provide.
Benefits when working for us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas.Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.Flexible working arrangements and competitive salary rates with annual incremental increases.Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
Find out about the role in more detail and how to apply in the attached Role Description. APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED Further informationWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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