Administration Officer

3-month Administration Officer opportunity to work for a large Council in the Western suburbs.

Previous administration/customer service experience essential ideally within Local Government or Council.Represent a Local Government authority providing excellent service to members of the community.Own transport required; 3-month temporary opportunity. You will be working in a council located in the Western suburbs. You will work as a team to undertake frontline administrative tasks/call centre in order to achieve the delivery of effective and quality Customer Service.

You will be responsible for: Providing accurate and timely information to members of the public via telephone and email.Supporting and maintaining a positive image of the Council to members of the public through professional standards of personal presentation and through the provision of services/advice in a courteous and efficient manner.Delivering service to a high-volume call centre while contributing to the Key Performance Indicators required. To be successful you will have: Experience in both face-to-face and high-volume telephone customer services.Demonstrated experience within a call centre environment including experience in using a customer management or request tracking application.Experience working in an administrative environment with a strong customer and team focus.Great communication skills, written and verbal.Language other than English will be an advantage.Positive and proactive attitude towards work. Benefits: Grow your Local Government knowledge and understanding.Work with a Community based organisation and help drive and deliver change.Immediate start opportunities.Please note you will need to obtain a police check before commencing this role. If you are interested in this role, please APPLY today.

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