Administration Officer, Emergency ReliefPosition Overview45 hours per fortnight, maximum-term position until 30 June 2025.Based at East Melbourne.About this rewarding opportunityAt CatholicCare Victoria we're committed to empowering communities and building strength and resilience, to enable everyone to reach their full potential and live life to the full. The Emergency Relief (ER) program provides financial assistance and material aid to households experiencing financial hardship or short-term crisis. Assistance can be in the form of vouchers for food or fuel as well as payments towards household expenses.This position will provide administration support to the CatholicCare Victoria ER program, including answering client phone calls, data entry into Client Management System (Penelope), accounts payable support and distribution of ER material aid via email and post. The position works collaboratively with and supports ER volunteers as required.ResponsibilitiesWorking with the team to answer client phone calls to centralised 1800 phone number, daily, from 9.30am to 11.30am, and as required.Responding to client phone calls in a timely, professional, and culturally safe and appropriate manner.Providing ongoing support and guidance to Volunteers, on-site and remotely.Minimum RequirementsIf you have the below skills & experience - we would love to hear from you!Demonstrated experience in the community services sector and preferably with certificate level qualifications in administration, social welfare or related field.Previous experience in customer relations, data entry or administration positions.Experience using a Client Management System and Microsoft packages.Demonstrated understanding of initial needs identification and assessment when responding to service requests.About CatholicCare VictoriaCatholicCare Victoria (CCV) is a leading and influential provider of charitable and social services in Victoria. The Mission of CatholicCare Victoria is to build communities that recognise and nurture the dignity of each person. Our employees share our Mission for a stronger, more inclusive society through supporting individuals, families and communities in times of need, especially those who are most disadvantaged, vulnerable and/or marginalised.Employee BenefitsA family friendly working environment.Training and development opportunities.Flexible working arrangements.Salary packaging for eligible staff.We embrace, value and respect an inclusive environment where diversity is celebrated. We are committed to the safety of children, young people and vulnerable adults.Application ProcessFor further information and how to apply, visit our website www.catholiccarevic.org.au. Enquiries to: Applicants are encouraged to contact David Hashai, Manager Community Support on for a confidential discussion.Applications are required to be submitted via our website www.catholiccarevic.org.au for your application to be considered. Please ensure your application includes your resume and a cover letter detailing a summary of your experience relevant to the position.#J-18808-Ljbffr