Administrative Assistants (Administration & Office Support)
About the role
Builderwest is seeking a highly organised and detail-oriented Administration Officer / Case Manager to join our dynamic team in our Landsdale, WA office.
In this full-time role, you will play a crucial part in supporting our day-to-day operations and providing exceptional customer service to our clients, working one-on-one with a supervisor.
What you'll be doing
Working as an administrative officer to case manage construction repair work for insurance and strata industries.
Manage and maintain client case files, ensuring all documentation is accurate and up to date.
Collaborate with cross-functional teams to support the delivery of outstanding customer service.
Process and respond to client inquiries in a timely and professional manner.
Provide administrative support to the wider team, including scheduling appointments, coordinating travel, and managing correspondence with clients.
Assist with the preparation of reports, presentations, and other business documents.
Contribute to the development and implementation of improved administrative processes and procedures.
What we're looking for
Excellent administrative and organisational skills with strong attention to detail.
Proven experience in a similar administration or case management role, ideally within the construction or related industry.
Proficient in MS Office suite, with the ability to quickly learn new software and systems.
Strong communication and interpersonal skills, with the ability to interact effectively with clients and stakeholders.
A proactive and adaptable approach to problem-solving and task management.
A team player with the ability to work independently and take initiative.
What we offer
At Builderwest, we are committed to providing a supportive and inclusive work environment that enables our employees to thrive.
We offer a competitive salary, opportunities for professional development, and a range of employee benefits including:
Team lunch and dessert every Friday.
Health and wellbeing support and benefits.
Ongoing training and career development support.
Bonuses for meeting KPIs.
About us
Builderwest is a leading construction company with a reputation for quality, innovation, and exceptional customer service.
We are dedicated to delivering world-class projects that transform communities.
Join our team and be a part of our continued success.
What our Administration Officers / Case Managers have to say about working with us:
"Working at Builderwest has been an absolute joy thanks to the incredibly positive and supportive environment.
I'm surrounded by amazing people who genuinely uplift each other and make every project enjoyable.
The team's unwavering support and enthusiasm turn challenges into opportunities for learning new skills, creating a workplace where both the work and the people make me excited to come in every day." - A.C
Apply now to become our next Administration Officer / Case Manager.
Your application will include the following questions:
Do you have experience working towards targets and KPIs?
Which of the following statements best describes your right to work in Australia?
How many years' experience do you have as an Administration Clerk?
Do you have experience in administration?
Have you worked in a role which requires a sound understanding of OH&S/WHS?
Which of the following Microsoft Office products are you experienced with?
Do you have customer service experience?
Do you have a current Police Check (National Police Certificate) for employment?
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