About the rolePermanent full time opportunity to provide efficient call centre and booking service for all patients ensuring high utilisation of booking times available for clinicians, data integrity and effective management of the waiting lists in accordance with Queensland Health Policy.About youOur ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:Fulfil the accountabilities of this role in accordance with Queensland Health's core values.Utilise knowledge and skills of administrative processes, systems, and medical terminology to provide effective and flexible administrative support by delivering call centre service, booking service and office administrative services utilising contemporary office equipment and software packages such as Microsoft Office Suite and various information systems used within TPCH (e.g., ESM, HBCIS, S4Hana, Q_Flow, IMS, MyHR).Complete functions associated with the waitlisting of patients, bookings for procedures/appointments, managing procedure/appointment cancellations, rescheduling and removals from the request list using the relevant information systems in a timely manner.Deliver high quality client service using tact, diplomacy and always maintaining confidentiality.Health EquityIt is expected that all Metro North Health staff, including the incumbent of this role as a valuable member of the Metro North workforce, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS).Benefits when working for usRewarding career and development opportunities across a wide range of clinical and non-clinical areas.Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.Flexible working arrangements and competitive salary rates with annual incremental increases.Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research.
Metro North Health is committed to providing a diverse and inclusive workplace for all employees.
We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.Find out about the role in more detail and how to apply in the attached Role Description.APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.)
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