Administration Officer - Aged Care Assessment TeamTo provide efficient, effective, professional, ethical, and confidential client-focused administration support to the Aged Care Assessment Team.
Ensure accurate and proficient data entry for ACAT referrals into several Queensland Health computer-based systems including My Aged Care, ieMR, ESM, HBCIS, and Smart Referral systems.Demonstrate the Metro North values when providing frontline support to consumers and stakeholders for all ACAT outgoing and incoming phone calls and shared email accounts.About You Our ideal candidate will be someone who can carry out the following key accountabilities in accordance with the Metro North Health's values:
Accurately and efficiently register patients and clients in various electronic programs/databases.Build relationships with customers, using strong communication and negotiation skills to understand customers' needs and deliver a service that meets their needs and policy guidelines.Effectively communicate with customers, demonstrating understanding, empathy, patience, and a positive service focus.Manage workload appropriately with effective time management practices; prioritizing tasks and ensuring work is completed within designated timeframes.Aid other staff within the team to ensure priority tasks are completed and deadlines met.Ensure accurate, efficient, and reliable data entry within all Queensland Health software systems.Demonstrate high work ethics, the ability to work autonomously, and a high level of pride in their work.Health Equity It is expected that all Metro North Health staff, including the incumbent of this role, contribute to the health equity agenda and meet the intent of supporting the defined six actions that specifically meet the needs of Aboriginal and Torres Strait Islander people within the National Safety and Quality Health Service Standards (NSQHS).
Benefits When Working for Us Rewarding career and development opportunities across a wide range of clinical and non-clinical areas.Value-driven organization that provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.Flexible working arrangements and competitive salary rates with annual incremental increases.Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging.Be part of a world-class, dynamic, and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching, and cutting-edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first.
APPLICATIONS RECEIVED VIA THIRD PARTIES (RECRUITMENT AGENCIES ETC.) WILL NOT BE ACCEPTED.
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