About usOxley NSW is a leading provider of air conditioning and refrigeration services in Port Macquarie, Sydney & Brisbane. With over 30 years of experience, we pride ourselves on delivering high-quality workmanship and exceptional customer service. Our team of skilled technicians are dedicated to finding innovative solutions to meet the needs of our diverse client base.About the roleWe are seeking an experienced Admin Service Coordinator/Scheduler to join the team in Port Macquarie, NSW. This is a full-time position that will be responsible for coordinating and scheduling field service technicians and their work across the region.Package$70K - $80K + SuperUniformsWhat you'll be doingManage the daily scheduling and dispatch of field service technicians to customer sitesCommunicate with customers to book in and confirm service & installation appointmentsQuoting part and service jobs as required, including invoicingMonitor technician availability and allocate jobs accordinglyMaintain detailed records of all customer work orders and service visitsProvide excellent customer service and respond to customer inquiries in a timely mannerSupport the wider administration team as neededWhat we're looking forStrong administrative and organisational skills with attention to detailGood technical background from air conditioning or electrical industryExcellent communication and customer service skillsExperience in scheduling and coordinating field-based technicians or tradespeopleKnowledge of air conditioning and refrigeration systems is highly desirableProficient with Microsoft Office suite, including Excel and scheduling softwareProven ability to multitask and work effectively in a fast-paced environmentWhat we offerAt Oxley NSW, we are committed to providing a supportive and inclusive work environment. We offer a range of employee benefits including:Competitive salary and performance-based bonusesOngoing training and development opportunitiesDiscounts on Oxley NSW products and servicesFlexible work arrangements and a focus on work-life balanceA fun and collaborative team environmentIf you're interested in this opportunity, apply now to be considered for this role.
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